Penilaian & Ulasan Keseluruhan Hilton Garden Inn Springfield IL

Great place, updated, friendly staff, comfy beds, and directly off the highway.

Bed and comfortable linens

Solid choice when traveling. Wendy, our server in the cafe, was an absolute delight. Beds were very comfortable, check-in/out was quick and the staff was wonderful.

Clean

The front foyer has been recantly upgraded and looks EXCELENT ! Maybe because it looks so good that it places higher expectations on the rest of the priperty, also considering the reviews and ratings. I expected more from the room and general furnishingsxand amenities. Breakfast was very decent. The staff, although friendly and apropriatly dressed, lacked professional appearance. They were polite but seamed lacking. The stay was adequate, average considering I was on my own and the reason for my being there.

Very nice stay. Friendly and professional staff

Didn’t like dogs on my floor!

Not much TP in the bathroom. Needs a bigger tv.

Was charged more than shown/booked with Travelocity

Run down. Two days in a row requested sheets be changed which didn't happen. In fact the room was not serviced either day (make bed, new towels, remove garbage) which is supposed to happen every other day without request.

Perfect for what we needed.

Corners of bathroom floor could have been cleaner. No kleenex in room. Outdated worn furniture in lobby. Staff was excellent and walls and ambiance was pleasant.

Easy check in

Enjoyed the pool not deep only 4ft perfect for water exercise. Rooms clean and friendly staff. Will stay again Thank you!

It was decent but the cleaning fluid they used to clean the floors smelled awful and there was very low water pressure. Beds were comfy and it was clean.

The property is nice. The pool is super small and no hot tub. They also dont do a good job, if they even attempted at all, cleaning the in suite hot tubs.

Quick and easy stop for the night.

The lobby is renovated but the rooms aren’t. Old and odors. Hilton level no way. Overpriced

The room was tiny. The Jacuzzi tub was supposed to be meant for 3 adults but wasn't big enough for 3 children. The blanket was cheap and hard. The first blanket I had was dirty and stained. They replaced it with another dirty blanket and when I complained about it the next morning they called me a liar and told me they weren't going to do anything about it. Then told me to stay home next time. This is supposed to be an upscale hotel but it was worse than the crack head motels. Never will I stay there again.

I was a victim of false advertisement. I booked this property for the whirlpool, which was advertised on the expedia.com website. When I arrived and went to the pool area, I discovered that the whirlpool was no longer operational and had been covered up.