Received with a friendly welcome, offer of help with lifting my bags to the room. Room was clean and fresh washing smell. Used facilities, very pleased.

Clean and tidy. Staff attentive and food decent… lovely little rooms to relax in too

Lovely stay as always

Great customer attention, room specious and clean, lovely stuff. Dinner menu can be better, but breakfast was lovely. We will be back definitely.

Amazing staff, fantastic rooms and setting. Lovely evening meal and treatments in the spa were great

We had the loveliest stay in this hotel, the staff were so welcoming and the spa was amazing! Also would highly recommend booking into the Lakes Restaurant during your stay, great food for a really good value and our server (Faith I think her name was) was fabulous! We would definitely be back :)

When me and my daughter arrived at hempstead house, we was very welcomed by the receptionist. Our room was clean and fresh to a very high standard. The food was outstanding and the staff

Room was nice if not small. Staff were very slow serving food and were not friendly or didnt seem happy to be there

Great

Room

Room gorgeous, facilities fantastic, staff brilliant, friendly and helpful. Probably one of the nicest, if not the nicest hotel I've stayed in and fully plan to return

.

The staff are exceptionally nice and always cheerful. The spa is extremely good with a quiet swimming area, jacuzzi, steam and sauna, as well as an excellent massage and facial. It was perfect for a relaxing weekend and very good value.

Confortable stay

Nice big old building, good breakfast and plenty of parking.

Expected a lot more from a spa hotel, rooms were clean. Unfortunately very dated and lacking that feeling of you’ve paid a bit more to stay somewhere nice, I feel it could do with some updating. I moved rooms from a superior to an executive as superior had a lot after boiler cupboard next door and I couldn’t sleep at all with the noise. There was not much difference in the standard of the rooms, I didn’t feel I would pay extra to book the executive and feel that the standard rooms may be as good as any others but I didn’t look in one. The bedding was not nice hotel quality white cotton sheets, it was dated and matching the headboard! I didn’t use spa facilities as was down visiting family so just using for sleeping and breakfast. If you like a spa then it’s worth staying as the use is included in the accommodation price,

Parking good, staff good, food good, although did try and charge an extra £10 on our mains, fortunately we noticed it!!! The bath plug wouldn’t work - thanks to the lady who tried to help. Pillows are tired - need replacing - a struggle to get to room because of stairs - fortunately I’m fit. Constant drone from somewhere which is annoying! Special thanks for the latte ready for our early start - much appreciated

As always everyone was very friendly and welcoming.

All was fine

Lovely hotel, not huge so personal feel. Absolutely spotless. Staff friendly and lovely pool. Very relaxing break. Worth noting there is no lift so had to use stairs. Not an issue for us but worth knowing if you do struggle with stairs so you can ask for an accessible room. Will stay there again.