The hotel was very understaffed. We waited in line for 25-30 min to check in because there was only one representative at the front desk. She was great but alone. We had dinner in the restaurant but there were only two servers. The manager was great at helping but the restaurant was full. Our “upgraded” room had a broken lock, badly stained floors, something that looked like blood on the shower curtain and an overwhelming smell of chlorine from the pool.