Best hotel in Santiago

Room, view, friendly staff and quality facilities made it a great stay.

Quarto otimo, vista linda, banho maravilhoso. Nao sentimos falta de nada.

As every other Mandarin Oriental, the hotel is fine, no complains. The only problem I had is: Today, around 10am, me and my wife left the room, I went straight to the garage, level -1 to put the bags in the car and my wife went to front desk to proceed the checkout. I forgot a white purse/bag at the room and went back to front desk to get a new access card key. Back in the room, the door was open/not locked and I searched for my item and on the bed it was, but once I opened, there was only a pair of shoes inside and my swim shorts from Vilebrequin brand was missing. It was on that white bag because it was still wet from yesterday’s swim at the Hotel pool. Since 10:30 I’ve been waiting for the Hotel staff to check CCTV footage/camera images to confirm who went to the room between we went down with the bags and after I came back. The only answer I got is that they are trying to reach the laundry to check if it was in the middle of the sheets and blankets. It’s a three day trip and now we are at Vik hotel and I don’t have swim shorts to goto the pool

Love this horel

Gorgeous hotel with amazing staff!

Atendimento excelente, a comida ótima !

Great location. Great staff. Room very comfortable.

Beautiful hotel. Great pool

Great breakfast buffet…so many fresh & wonderful options. The hotel has the largest outdoor pool in Santiago which is a plus when visiting over the hot summer! Also the hotel is near a large mall, Parque Arauco.

Excellent pool

Habitación amplia, vista espectacular obvio limpia muy bien servicio

Our room was clean and beautifully presented. Contrary to other reviews we found the staff to be extremely helpful and supportive. We would stay here again without hesitation.

Second stay this month. First stay started rocky but thanks to Antonio the manager most enjoyable stay

The club room was amazing, and the service was spectacular. The pool and restaurants were great, and we very much enjoyed & relaxed on our vacation.

Increible todo, excente, belleza, amabilidad, ubicacion

The staff were all so lovely & helpful. The room was amazing on the 16th floor & the house keeping was so efficient, The breakfast was one of the best breakfasts we have had at any hotel. Definitely 5 stars.

Spacious, well designed rooms with terrific views, a nice poolside patio and extremely helpful front desk, concierge and customer service staff, as well as a superb driver/guide in Damien. I chose the hotel in part for its reputation as a place that does more than the usual to ensure you have a successful visit and they more than met my already high expectations, turning a very good visit into an outstanding experience, both solving problems and suggesting ways to maximize my time and enjoyment. The hotel really made a positive difference throughout my trip.

Hotel muito bom, com boa infra, café da manhã muito variado e com ótimos produtos. Vale a pena.

Great hotel, best in Santiago, awesome rooms, wonderful views, great staff, very good restaurants, everything perfect