Everything was fine checking in, even the front desk lady showed me, where the breakfast area and the elevator going to the room. It’s the art hotel for those who love antique furniture, besides everything was okay. Except the downside was the mattress, when I laid down on the bed it goes down. Needed to use my hand to hold the edge of the bed to get up. Maybe it’s just me over 200 lbs

The women and the younger guy at the front desk were terrible at best. They acted like we were bothering them when asking simple questions. When we were checking in, I told the older woman that I had gotten my phone stolen and she had zero empathy. Did not care to not offer to help at all. The elevator shaft is unbelievably disgusting. There is oil dripping on the windows and dust on the oily shafts. So gross I couldn’t even look at it. The hotel needs to be updated. In the bathroom, there was a piece of broken wood. Obviously, I do not recommend this hotel at all

Tolle Stadt, schönes Hotel … alles fantastisch.

Everything was great although the noise from the street in front of the house was loud all night long with people partying and talking loudly. So if you need a good night sleep and are noise sensitive, I recommend asking for a room that does not face the street.

Internettet, både wifi og 5G var presset i hele Firenze pga alt for mange mennesker i påsken. Morgenmaden var seriøst elendig. Indtørret pålæg og trist brød. Kaffe ok. Ingen reklame/skiltning på hotellet om spa. Vi opdagede den først, dagen for hjemrejsen.

Ottima posizione

Excelente ubicación! Full recomendado! Instalaciones con mucho arte! Personal muy atento y servicial

Wonderful small hotel!!

Troisième sejour au borghese hotel personnel adorable chambre impeccable un merci particulier a ricardo et melissa.

Excellent boutique hotel with easy walking access to most of the key sights in Florence. The Reception team was extremely helpful especially with local travel advice, early breakfast bag (for an early day trip) and luggage storage. A special mention to Ricardo who was always willing to help.

Staff extremely HELPFUL bed comfy (pillows flat)! Bathroom small(especially shower) Breakfast nice service Bar/bartender professional➕

I stayed in the Borghese Art Palace Hotel in Florence this past week. The room was clean, comfortable, and the staff were very professional and nice. I would stay there again and plan to during my next visit to Florence later this year.

La posizione è la gentilezza del personale. Ottima colazione. Hotel rifinito con ottimi materiali ma necessiterebbe di manutenzione su alcune parti usurate e trascurate

Hotel ben posizionato in centro con molti ristoranti/bar nelle vicinanze. Confortevole e ben arredata la camera, estremamente silenziosa. Buona la colazione. Parcheggio a pagamento di fianco a entrata hotel.

Un merci particulier a melisa et alexander qui ont été très professionnel et adorables.

Staff excellent but room quite outdated, kettle in room but no coffee sachets had to ask for them. Pillows thin and very very hard. Bed like wood.

Excelente atencion de Fany, Melissa y todo su personal. Excelente desayuno, clima muy agradable en la habitación. En resumen excelente servicio.

Great location and room

Excelente ubicación, palazzo ve vio a una cuadra. El staff super amable y hablan español; grandioso para mí como mexicano.

The staff was extremely helpful and friendly from the front desk to the woman who served us in the dining area