we booked this hotel so that we could have a pool for the day and stayed overnight. the hotel was beautiful and fairly quiet considering the demand for a pool in the heatwave was high. however, our one complaint was the room service - we tried ordering food by dialling the number stated however no one picked up for half an hour. we finally called reception and they said they’d send someone up to take our order, no one ever came after waiting another half an hour. we ended up ringing reception again, saying that we haven’t been served and no one is picking up on the room service line, they said to try again and hung up. all in all it took about 1hour 30mins to order/receive our food.