Hotel Chichen Itza was everything we were hoping for and more! Ideal location 5 min drive from the ancient city staying here is a much better option as opposed to getting bused in from Cancun or Tulum. You are able to wake early and beat the crowds who arrive around 10am. The included breakfast was also fantastic made to order eggs and fresh fruit. The actual property is secure, rooms were clean, parking was easy. The staff was extremely helpful in setting up a personal tour with a licensed guide. We had a private tour which included transportation ( to and from the hotel lobby), entry fee, plus the tour at a very reasonable price. Our guide was a local Mayan who didn’t just rush us along. But instead took the time to educate us and took his time explaining the entire site. Not just El Castillo. Highly recommend the hotel, and private tour.

Very friendly staff, strong AC, pleasant poolside. All as advertised. Room is pretty basic, like a motel in the US.

Nice bar, nice restaurant, friendly staff, friendly fellow guests. Lovely pool and grounds to relax. Only 5 minutes from Chichen Itza.

Pool was Ok and clean. Poolside table and lounge chairs. But not sure you go here for the pool - convent location, good dinner (not cheap but good) and nice breakfast (very good). WiFi was spotty. Rooms big but a bit dated.

We enjoyed our stay generally

Ett något nedslitet hotell som hade en fin charm.

Personalen var mycket vänlig

Great location and a nice hotel.

スタッフはフレンドリーで、夜はとても静か。のんびりできました。

good

All great. Nice small town/rural experience. Lots of bird sounds.

Great Location, nice setting and reasonable

Staff was helpful. Breakfast was good. Location is convenient. Room was fine. Enjoyed the birds and slept well.

Très forte odeur d’humidité et moisissures dans nos chambres. Les lits extrêmement durs et inconfortables, tous les 4 étions courbaturés et épuisée d’avoir passé une très mauvaise nuit. Nous étions 2 résidents permanents du Mexique et avions donné nos cartes de résidents au comptoir comme pièce d’identité. La réservation pour Chichen Itza avec guide privé a été effectué sans nous avoir octroyé la tarification privilège pour les résidents qui était de moitié prix. L’hôtel annonce un bar et un restaurant sur place. C’est la raison du choix de cet hôtel car après une journée remplie nous souhaitons prendre un verre et manger sur place. Le restaurant et le bar étaient fermés. La salle à manger était ouverte uniquement pour le petit déjeuner. Si nous avions été informé, nous aurions réservé dans un autre établissement. Somme toute, ce n’était pas une bonne expérience. Très décevant.

The room was nice and the A/C worked beautifully, really cooled the room on a muggy day. The food at the restaurant, however, couldn’t have been more bland. Four of us ate three meals there—there are no restaurants within walking distance of the hotel—and none of them was tasty. The service at one of the meals was completely indifferent.

Can't comment on this hotel. When we arrived there, we we're sent to Mayaland Hotel & Bungalows, which is a 100 year old hotel, located outside of Piste. You can see the observatory from some rooms in this hotel though, but the path to Chichen Itza is closed. The breakfast was so - so, and the menu didn't offer too much of various options. The main problem is that you are really locked to be in the hotel or call for cab / rent a car to go in to Piste, instead of just going out and be able to see what the city has to offer in restaurants etc. As this hotel was 100 year old, it was also outdated, many buildings was restoration objects, the main hotel was of course not in bad condition, but not in a great condition either. You need to carry your luggage in stairs as elevators are missing. When I checked on Hotels.com, I could still book a room in Hotel Chichen Itza, but for a higher price then I had booked, so I guess that was the reason we we're sent here as we had booked way in advance.

We were upgraded to the resort that near the ruin. It was great.

Excelente

Todo excelente

Inte lönt att kommentera på 100 år gammalt hotel. Mayaland hotel hade renoverat Lobby, Restaurang, vilket var bra. Resten nä, vi kommer inte tillbaka