.

Location is good with well-maintained room. However, parking entrance is a difficult to find. Overall, my stay is excellent.

The men and women that worked at the front desk were helpful. They helped me navigate figuring out how to catch the local bus shuttle service out to the Red Bull ring. The facility was clean. Everything was on time and the breakfast was good value as well.

I would recommend this hotel. It was used for our F1 stay but would be a good hotel being close to the main Graz train station and there is a bustling entertainment in the surrounding areas. The area was quiet, people very friendly and many interesting characteristics. The morning breakfast was very good and we only ate there. Housekeeping and the bar tenders by the lobby bar were excellent. By name Jonathan and the night auditor Leo were very helpful and accommodating.

Everything was excellent. The staff were extra friendly and courteous.

Nice hotel, good breakfast, good location!

Enkelt, bekvämt och tyst. Utmärkt frukost. Centralt beläget. Kommer gärna tillbaka.

Perfect for a stay in Graz. Within walking distance to the centre. Rooms are clean and well equipped. Nothing to complain about really.

Sehr freundlicher Empfang und super Service beim Frühstück. Bequem aus der Tiefgarage zu erreichen. Gute Lage , nur wenige Gehminuten vom Schloßberg entfernt.

Zimmer grundsätzlich ok, Schlauch für Dusche defekt und wurde nicht ersetzt. Frühstück war gut, Personal sehr freundlich.

Everything was good! Clean, high standard, friendly staff and excellent breakfast

Ich würde dort jederzeit wieder übernachten.

Lovely room, comfortable bed, and good quality linen and towels

Lovely room, really friendly and helpful staff. Hotel was in a great location too.

Average Mercure hotel.

Great location, friendly staff, big clean rooms

Staff were friendly and hotel was very clean.

We had two reservations for consecutive three nights those which have with breakfast for first two days and have without breakfast for last day but separately because we didn't need it last morning for our early departure. Before we booked the above, we asked by email if available with same room for three nights. But no response. As the result, we stayed same room for three days. We had been very grateful if you could have replied before we booked the above that you have such flexibility.

The staff I interacted with were freindly, authentic & efficient. Sadly the room was too hot, even with the thermostat set to cool, it felt like a sauna. Hence sleeping with windows open (4 degrees outside), but this meant additional noise. In addition there arent enough staff at reception during busy times.

After we checked in, we went for a walk. When we returned, we found that someone had entered our room and had removed both bathrobes. It was a violation of our privacy and completely unacceptable.