A beautiful property and a beautiful location with such an amazing and friendly staff

Only issue I had was the AC was not working

Great stay! Beds comfortable and staff was kind and helpful.

The restaurant male staff yesterday evening I met was terrible, bad attitude with the unprofessional service. I wonder why the guy throw the spoon to your customer ?

Beautiful clean well maintained with very good location on square easy walking.

Beautiful hotel including bar restaurant and lobby.would def stay here again.downtown location with square in front def a plus

All the staff displayed excellent customer service. Very accommodating. The only negative there were no charging ports in the rooms just standard plugs.

everything was well organised and perfect

Fantastic location, great rooftop bar, the hammam was interesting. But the hotel layout was awkward. We had to push through a fire door that looked like a wall to find our room, with absolutely no indication that the “wall” was movable or there were rooms on the other side of it. The bed was the worst I’ve experienced in years. There are Motel 6s with better beds. And the worst was the air conditioning. There was no way to change the temperature and it was minimally helpful to alleviate suffering during the heat wave. Overall, the experience was far from what we have come to expect from Sofitel.

Hébergement parfait et accueil au top !

A beautiful hotel in a great location. The rooftop bar was also lovely.

Le personnel est très aimable. Merci!

Staff were super nice and helpful. Had problems opening a medication bottle and the staff at front desk helped… Room was cleaned timely. Staff helped with getting ride to airport…

Overall a nice place to stay.

The staff was extremely friendly and accommodating! The room was nice although a few more outlets would’ve been nice. Would definitely return!

Amazing stay!

This is a great hotel. Loved everything about it.

The room itself was fine, not anything exceptional for a 5* hotel but perfectly fine. But we had one major issue that affected our entire stay. When I booked the room, I requested an extra bed for our 4 year old. The Sofitel confirmed this. When we checked in, we re-confirmed the extra bed and we were assured that even though the bed was not there at check-in (honestly not sure why it wasn’t) that it would be put in the room at some point during the afternoon. But when we returned back to the hotel at 7:30, the bed was not there. Our son’s bedtime is 8, and while we conveyed the urgency to the staff we ultimately waited for over an hour for the bed to be brought to our room despite being told it would be up “immediately”. The staff seemed both completely confused and annoyed by our request which made the entire ordeal even more frustrating, all well trying to tame a very overtired 4 year old. There was no real apology or gesture from the hotel which was incredibly disappointing. We were made to feel like we were a nuisance as opposed to welcomed guests. The only bright spot were the breakfast staff who were delightful.

Café da manhã espetacular.

Awesome stay!