My wife and I stayed at this Ritz-Carlton for our first trip to Florida. To say it was outstanding is an understatement. The hotel, staff, room, service, and included/surrounding amenities are excellent. The ONLY small thing we wish would be changed for future guests and stayers would be to extend the outdoor pool hours a little longer (but they are open very early which was a bonus).

This property was beautiful from start to finish. A great location across the street from the Water. We really enjoyed the two Jacuzzi spas on the pool deck upstairs. And we had excellent service.

Excellent staff and very personalized care. We felt well looked after. The location is great and the hotel food itself is top tier. We had a great time!

Great stay had a small issue the team resolved

Wonderful experience! Staff attentive. Accommodations exceeded expectations. On site dining provided accommodation for gluten and dairy allergies. Would recommend.

Stellar facilities, clean, beautiful ambiance, excellent customer service.

I love everything. The only recommendation is better quality toilet paper.

Estrutura incrível tudo perfeito foram dias maravilhosos.

I have been going to Ritz hotels for 30 years. This property was nice, but it was not a Ritz experience. Honestly, I was very disappointed. The service was nice, but not Ritz. It other Ritz are going to this level of service and quality... well not in my book any longer.

Everything was A1. The staff deserves a raise because they were immaculate. The spa had the most wonderful staff. 100/100

Premium bedding. Staff exceptionally friendly. Room very spay and comfortable. Balcony is awesome! Great view.

Very fun . Nice hotel with great staff!

Service was outstanding. The room (we received a complementary upgrade to a suite) was very spacious and well appointed. The bed and pillows were excellent. Worth the money without a doubt.

Very good

We were only there for 12 hours from a cancelled flight. But the property was very nice and staff were kind.

Wonderful. Great friendly staff.

Fantastic property

Overall I am extremely disappointed. I booked the Ritz because I have heard amazing things about the properties. This was my first ever time staying in a Ritz and maybe it’s my bad for having such high expectations. The building is dated, my room wasn’t clean (found multiple hairs and the snacks and drinks were so dusty, the cups were all dusty). The patio furniture looked like it was bought as Walmart. There were big and visible weeds on the pool deck. I had to pay $250 for my dog, the most by far I have ever spent by far for my dog. I pay way less at other hotels and they give me a dog bed or a cute little dog goodie bag. The only highlight was the restaurant, Burlock coast. The staff all knew my name and called me by my name, they brought my dog a water bowl without me having to ask. I know I’m it a high priority client and in the grand scheme of ritz Carlton didn’t spend a lot but for me it was a lot of money. I didn’t even end up staying long the day I checked out, I left earlier than I had planned. I was so excited to treat myself with this staycation - I had won an award at work and this was my own little reward. It’s drinks that it was so underwhelming and wished I had booked somewhere else.

Outstanding service and atmosphere

We spent our entire vacation at the hotel. Didn’t even walk across the street to the beach, even though that would’ve been easy. The ocean view cabanas are not cheap but they’re also a great deal because the relaxation factor is off the charts. Plus the staff that works that part of the resort are incredibly friendly and accommodating. The staff overall is amazing.