スタッフが素晴らしい

Amenities were average

部屋もきれいに整理整頓されていて、スタッフの対応も良かった

部屋の温度調整が難しく足元が寒いと感じた。それ以外はたいへん良いとおもいました。

ホテルは良かったが、周辺施設が何も無く不便だった

スタッフの皆様が感じ良く、室内は清潔。とても気持ちよく過ごしました。 ありがとうございました。

掃除をしないでくださいのランプを付けた状態で、朝食に行きましたが、10:30ごろ部屋に戻るとまさに清掃中でした。外出用のカバンをとり、すぐに部屋を出ましたが、清掃に関する意思表示を確認していただけるとさらに良いです。食事は外国人に食べやすい味付けとなっており、卵の焼き方も選べてよかったです。年末年始に宿泊したので、イベントもたくさんあって飽きることなく滞在できました。 ありがとうございました。

落ち着いて、リラックス出来た

Wonderful experiences

A fabulous winter retreat experience with the Onsen as the highlight . Excellent service ; Clean Tidy Restful . Highly recommend

Big rooms, clean, excellent and friendly service from all staff.

Spacious guest rooms, nice restaurant (The Living Room), coffee available at 7AM, very nice and welcoming staff, fantastic view of the mountains and proximity to Sounzan Ropeway line.

Quarto top

Spectacular!

The hotel staff was accommodating though be aware that most have very little English. The shuttle service was efficient and useful but be aware the route is circuitous and not for those inclined to motion sickness. We very much enjoyed the Hakone experience especially the ropeway. We walked to town of Gora though it is very steep. We could not play our planned golf game due to lack of available taxis even though the concierge tried. The hotel is really showing its age with frayed upholstery and damaged wood finishes and outdated decor. The onsen bath was very clean and quiet and kept stocked with towels and amenities. The ‘welcome drink’ offered at check in was just the choice of a beer or wine (half glass) or cola. The beds were comfortable with high quality linens, and room service was responsive. We appreciated the Nespresso machine in the room and the provided water and coffee pods. In all a relaxing stay, but for the price it felt closer to a seniors retirement home than a Hyatt resort.

The staff was amazing and the amenities were top notch. Their shuttle service was great but only for around Gora-pick up at odwara station was extremely limited.

Concierge staff were amazing . Many thanks

Se me Hizo muy viejo el hotel y no han tenido un mantenimiento adecuado

Puja had amazing service during breakfast, and breakfast was the best meal compared to the other resorts, although I wouldn’t eat lunch or dinner here. The resort is surrounded by beautiful trees and amazing scenery, Ryuji Yoshino went above and beyond in service to insure our group was taken care of, I would return to shake his hand again.

Cleanest hotel I’ve ever seen. Courteous, professional staff. Beautiful Mountain View. Breakfast buffet was delicious.