Quarto top

Spectacular!

The hotel staff was accommodating though be aware that most have very little English. The shuttle service was efficient and useful but be aware the route is circuitous and not for those inclined to motion sickness. We very much enjoyed the Hakone experience especially the ropeway. We walked to town of Gora though it is very steep. We could not play our planned golf game due to lack of available taxis even though the concierge tried. The hotel is really showing its age with frayed upholstery and damaged wood finishes and outdated decor. The onsen bath was very clean and quiet and kept stocked with towels and amenities. The ‘welcome drink’ offered at check in was just the choice of a beer or wine (half glass) or cola. The beds were comfortable with high quality linens, and room service was responsive. We appreciated the Nespresso machine in the room and the provided water and coffee pods. In all a relaxing stay, but for the price it felt closer to a seniors retirement home than a Hyatt resort.

The staff was amazing and the amenities were top notch. Their shuttle service was great but only for around Gora-pick up at odwara station was extremely limited.

Concierge staff were amazing . Many thanks

Se me Hizo muy viejo el hotel y no han tenido un mantenimiento adecuado

Puja had amazing service during breakfast, and breakfast was the best meal compared to the other resorts, although I wouldn’t eat lunch or dinner here. The resort is surrounded by beautiful trees and amazing scenery, Ryuji Yoshino went above and beyond in service to insure our group was taken care of, I would return to shake his hand again.

Cleanest hotel I’ve ever seen. Courteous, professional staff. Beautiful Mountain View. Breakfast buffet was delicious.

とても清潔で 良かった

Love the view from my room and the shuttle service after check out. The food from the restaurant was AMAZING!!! Didn’t go in the onsen because of tattoos. Loved the breakfast. Downsides they only have a laundry service and not a laundry room.

ホテルはとても過ごしやすく、また来たいと思いました。また、小さい子供用がいても安心して泊まれるホテルでした。

西棟だったのですが、最上階で部屋から無玉屋上からも大文字焼きが見られました。

Everything was satisfying but I must say that the breakfast buffet was exceptionally great. We were a party of 8 with 4 kids. The restaurant prepared a space for all of us sitting together.

I used to stay at Hyatt Hakone many times in the past, which was more than 10 years ago. It is good Hotel, but there were no free drinks at the lounge anymore, even the room was not available at the check in. There are many good hotels in Hakone area.

食事がおいし

Nice property with great shuttle service

ベッドはとても快適でした。 食事も美味しく頂きました。レストランは１２名と大勢でしたので個室を用意して頂きました。

料理が美味しく スタッフさんの対応が素敵

Staff is excellent! Onsen is nice. Mountain Views from rooms are beautiful. Food was very good. Shuttle service is a nice aspect given that the hotel is somewhat remote. Convenient easy access to the open air museum and the ropeway.

Excellent accommodation and super friendly staff.