I used to stay at Hyatt Hakone many times in the past, which was more than 10 years ago. It is good Hotel, but there were no free drinks at the lounge anymore, even the room was not available at the check in. There are many good hotels in Hakone area.

食事がおいし

Nice property with great shuttle service

ベッドはとても快適でした。 食事も美味しく頂きました。レストランは１２名と大勢でしたので個室を用意して頂きました。

料理が美味しく スタッフさんの対応が素敵

Staff is excellent! Onsen is nice. Mountain Views from rooms are beautiful. Food was very good. Shuttle service is a nice aspect given that the hotel is somewhat remote. Convenient easy access to the open air museum and the ropeway.

Excellent accommodation and super friendly staff.

Very well maintained, great staff, spacious rooms!

Employés chaleureux et professionnel hôtel propre et sécurisait nous y retournerons sans hésiter

スタッフの対応もよく、非常に快適な宿泊でした。早雲山への送迎も行っていただけるので、大涌谷等へのアクセスも非常に良かったです。

子供連れでしたが、お食事などに配慮が行き届いていてとても満足でした。 設備は必ずしも新しくありませんが、清潔で問題ありません。 お部屋も広くて快適でした。 駅など各スポットへの送迎サービスも充実していて不便は感じません。

Beautiful property and great service

it

Great staff. Great facilities. Great onsen. Zero complaints at all.

The location is good, close to the funicular station. Staff is very polite and helpful. The room was clean and with everything you need for a comfortable stay. Sleeping on futons on tatami floor was fun and no problem. And wearing Yukata feels special and Japanese.

The service was impeccable. Welcome drink is a nice touch. Room was huge and well appointed. Loved it.

Das Hotel ist ziemlich in die Jahre gekommmen. Service ist gut bis sehr gut. Preise hoch und man fühlt sich nicht in Japan. Sauberkeit entspricht nicht dem jaoanischen standards. Durchganstourismus, viele nord amerikaner. Frühstück ist gut!

Outstanding. Our stay at the Hyatt was the best, staff went out of their way to help us with absolutely everything and make our stay special. The shuttle service was great and so helpful for us to fit in doing as much as possible. The room was perfect, we chose “Mountain View” and it was a great choice. The Uzumi spa was very clean and had everything we needed to relax and wind down. Kids were happy and enjoyed the games and books available in the drawing room. I highly recommend this hotel.

Very nice property

This hotel is just wonderful. A great view of the mountains and a nice break to relax in between Osaka and Tokyo. Would definitely recommend and would come back! The food was also delicious and the staff was very attentive to our family and kids!