Very disappointing experience. We left important clothing for dry cleaning during our stay, but it was delayed, and at checkout we were told it still wasn’t ready. We had already left for Milan , so now we don’t know when we’ll get our clothes back. A huge inconvenience, especially when you’re travelling. Rooms are very small . Hotel is located on a busy road, rooms have poor isolation, it gets very noisy .

The positives: - the staff at check-in was great. they helped us arrange transportation for that night and gave recommendations for the area we were going to. - the rooftop restaurant had a beautiful view of the lake - the included amenities were amazing And, the negatives: - we originally booked a king room but was assigned 2 queen. normally fine but we had told reservations in advance that we were traveling with a small child and needed a king. Instead we all had to squeeze into the queen to be sure he wouldn’t fall - the fire alarm went off multiple times during our stay including once at 7am and 3 times in one day, creating a stressful experience especially with a small child - the location. it’s right on the lake and closely between tremezzo and menaggio. on paper, this would be great but the hotel is along busy roads, Ubers are non-existent, taxis very limited. - the concierge is unreliable unless you’re right in front of them. every time we booked transportation over the phone, we were never confident that a ride was really secured. one night we got stuck in a downpour, waiting anxiously for our car and was trying to find a taxi, when the hotel car came unexpectedly. before checkout, we booked a car to the train with guest experience. it wasn’t booked and we had to spend 290euro last minute to just barely make the train. if you are staying on property all the time, it’s a nice hotel with great amenities. otherwise, it doesn’t live up to a luxury experience

Awesome lux, very pricey. Still getting their bearings

Terrible service. For a 2,500 a night room. Everything should be perfect !!!! I can go on with the list but is endless. I can just say Terrible management and of course the general manager is not there on Sunday’s not even peak season sooo everything was a disaster.

We had a lovely stay at The Edition Lake Como. The property being brand new was a definite plus in terms of the setting. Restaurants on property were solid but definitely the best was Cetino. Staff support is very inconsistent, some were amazing like the front desk team and Vasi at the Pool! Seems like they are still figuring out communication and process in the early days of being open. I will say the hotel lacked a bit of the Italian charm that we typically look for when traveling in Italy, so would love to see that become more of a priority! Location was great not too hard to get to but also away from the typical tourism spots.