Our group was belittled and demeaned and essentially harassed by the restaurant and front desk staff. Do not book here if you are travelling with a group. They turned off the lights on the lobby while we were watching a hockey game repeatedly to tell us the lobby was closing at 10:30. They repeatedly asked us if we had paid for parking. At 10 pm we moved to the restaurant area as they had indicated the lobby was closing. They sold us the last drink shortly after 11 pm. By 11:05 they turned off the lights and left us in pitch black. When I spoke to them to say they were required to give us a reasonable time to finish our last drink and that OHS standards required a certain lightening level they were beyond rude. We complained to the hotel manager in the morning who was very apologetic and said that should not have happened. Two days later while trying to order a bagel for my son they refused service to me. Embarrassed and belittled me and several of the other parents in the dining room in front of other guests because they said we were disrespectful to them. Their staff needs some serious customer service experience. The manager was lovely and notified by our experience. I have never in my life had such a negative experience and would not recommend this hotel to anyone.
