Wow and amazing as words to describe the experience at this hotel. From day 1 you are treated like family. The staff is clearly engaged with you to improve your comfort the entire time you are here. Over and Above are good words to describe the amount of effort. Expect to tip the staff, but you don't have to give an insane amount, they act happy for anything you give them. It's not the cheapest option but it's worth all of the money that you spend!