Awful room, very bad value for money

Fabulous location. Very convenient for what we had planned during our stay. Nice sizable from, with balcony facing Poole Harbour...wrong time of year to take full advantage!

The beach view is obviously great, and the reason for coming here as it's affordable. The reason it's affordable is due to the tired conditions. The balcony was filthy and my partner had to clean the chairs with wet loo roll and the railings to lean on. The room itself was clean enough, although the bathroom didn’t make me feel like I wanted to have a bath, and i usually like to take the opportunity in a hotel. We didn't really enjoy breakfast, egg and bacon ok, sausages and hash browns not. I would rate it closer to 3*. I would stay again, because of the location.

The shower struggled to give out constant hot water. One minute warm the next cold!! The hotel is in need of much upgrading

Yes breakfast great. The room was clean and changed each day. Staff excellent friendly throughout.Beach view fantastic!

Room overlooking the beach was lovely. Big comfy bed and well sound proofed. Breakfast buffet was good quality and not too busy.

Lovely breakfast beach view with balcony excellent.

The staff and team make this stay so enjoyable!

Breakfeast was brill. Staff are are really nice and helpful. Very quick check in. Love being next to the beach.

Left after 2 hours didn’t even stay one night

We chose to overlook the harbour as there’s more to see, breakfast very good as wax the evening meal

Definitely not a 4 star hotel and not worth the price, but location is perfect and room is comfortable enough

This hotel is located in an amazing location with Poole Harbour to one side and the sea to the other, both accessible from the hotel. The staff are polite and professional. The housekeeping is impressive. Although the building is looking a little tired, the ambience, staff members and service make up for it. Breakfast is as expected with variety on offer to cater to most dietary requirements. The dining/eating area could be made a little more attractive as the layout seems rather formal. However, the friendliness of the staff makes up for this. I’d definitely stay again.

Stay was good and the breakfast was great with check in staff being vey helpful. The only real issue I had that put a dampener on the stay was when I first went into the room it absolutely stunk of s**t really bad. I can only put it down to one of the cleaners using the toilet after cleaning the room and not having the curtisy of opening the windows before leaving. I had to open the windows wide and spray the room and leave for 10 minutes. Not expected for such a nice hotel and paying good money for a stay.

Staff were excellent. Had to move rooms as ours was on the 3rd floor and we could hear noise from the pipes. The hotel is a bit tired in parts. A bit too SAGA holiday for us but generally our stay was pleasant.

amazing views, friendly staff, good breakfast spread

Lovely hotel in a prime position. View from the room was beautiful. We had a sea view and could see the sun rise from our bed. Breakfast in the restaurant was very nice with plenty of choice. We used the restaurant in the hotel which was an Italian. Although a little pricey, it was very nice. Room was cleaned daily and tea/coffee and biscuits replenished daily. We didn’t use the pool as it opened at 9:00 and we wanted an earlier swim. We were offered use of their sister hotel but didn’t use that. Not far from attractions such as Compton Acres and Poole Harbour for the ferry to Brownsea. All staff were friendly. I’d highly recommend and would definitely visit again.

Hotel is a bit dated but staff was very good and very clean.

Great view of the beach with a lovely balcony. Very comfy bed.

They asked to take me bags to my room very happy staff and lovely place great room love the whole hotel