Who said this is a 4 star hotel?!!! This is barely 2-star motel in a very bad shape, old and worn out. Bed mattress is sink, show head broken, dirt all over the place. Front desk speaks broken English and is not helpful with requests. This place is NOT safe at nights and is FAR from the center.

Easy access to transport staff was very good

The hotel is well located. The room we had was small, and so was the bathroom. The bidet was too close to the shower, making it very difficult to get in. The soap bottles in the shower and sink were empty. I put them outside the bathroom so they'd notice when they cleaned, but when I returned, I found them in the same place and still empty. The breakfast was good.

Habitaciones pequeñas, limpieza bien, personal amable, tienda a unos pasos la estación del metro Manzoni y de ahí te mueves muy fácil al Vaticano, fuente de Trevi y caminando llegas al Colisseo.

Llegamos al hotel con la reserva correspondiente. De 2 adultos y 1 niño, Y resulta que mi reserva en la aplicación al niño de 11 años lo tomo por 1 niño de 1 año. En el momento entendimos el error y obvio queríamos abonar la diferencia y el personal prácticamente nos decían que no podíamos. Estuvimos más de 30’ pidiendo abonar e ingresar hasta que quisieron o se aburrieron y nos permitieron ingresar. Tuvieron otro problema cuando queríamos abonar en efectivo y se negaban por no tener cambio, cosa que eran billetes de 100€. En definitiva, el personal es muy malo la Sra y el Sr de barba que lo único que hacían era mirarse entre ellos. Vamos seguido a Roma, y claro está… a nuestros amigos no le vamos a recomendar vuestro hotel. Buenas noches

Stupid toilet arrangement with bidet could not use toilet properly

First the good - the front counter staff were very helpful when asked for things (i.e wake up calls, cabs, information) and patient with language barrier issues. Now the bad - The room was not as advertised. Bathroom was in disrepair. Almost zero soundproofing, you could hear all your neighbors bathroom activities, flushes, showers and even taking a number 2. Housekeeping staff on one occasion left our door open (thankfully nothing was missing, anyone could have walked in). No water pressure to fill tub, not that you would want a bath with their dirty jet heads. Definately not a four star hotel, or we were the unfortunate folks who got shafted with the worst room in the hotel.

Room was ok. Bathroom way to small

Stayed for 4 nights — overall a decent stay, but with a few issues. The location is excellent: just a short walk to the Colosseum and close to the metro, which made exploring the rest of the city really easy. The bed was very comfortable, which helped after long days of walking. However, a few things fell short. The description of amenities wasn’t fully accurate — there was no airport shuttle, even though it was listed. Parts of the room looked worn: chipped paint on the door, jets in the bath that seemed old and unclean, and fake nails left on the floor, which clearly had been missed by housekeeping. We didn’t have much interaction with staff, so can’t really comment on service.

Very friendly and helpful staff. We enjoyed our stay and would return if ever in the area.

Hotel nella media senza infamia e senza lode, ottimo per la posizione

The hotel was nice, room was very clean and the staff friendly

Hice una reserva para dos adultos y un menor a traves de hotels.com señalando que el menor tenia diez años. Tras pagar la reserva, que no era reembolsable, me dicen que menor para ellos son solo niños de menos de dos años y que tengo que reservar una segunda habitación. Un gran engaños

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Excellent hotel, very gentle and helpful stuff, convenient location, they have to try a little better at the cleaning

Staff is rude no manners how to talk with customers. Rooms are very very small as per price. Waiters n all said we don't speak English.

Este hotel es una excelente opción, está a 10 minutos del Coliseo, está muy bien comunicado pues cuenta con una estación de metro muy cerca y está muy cerca de la estación del tren. El personal es muy amable y eficiente, en especial Rosa, que se encuentra en recepción, nos apoyó siempre con recomendaciones y el trato fue excelente. Recomiendo ampliamente este hotel en su estancia en Roma.

Tranquila y bonita y cómoda

NO NOS PERMITIERON EL USO DEL AIRE ACONDICIONADO, LA REGADERA MUY PEQUEÑA

I was offered a room with broken toilet seat, i requested to get it replaced. They gave me the smelly room, i agreed to stay in the same room woth broken toilet seat. I was charged for a bottle of water. The kitchen & cleaing staffs were friendly but the reception staff were not friendly.