outstanding staff! They were very attentive!

Stayed here for the chris brown concert and Georgia tech stadium. Great location. 20min walk. Staff were nice. And great location.

I loved everything about this hotel the experience was everything the customer service was excellent I will be going back

Great facility amazing staff!!! So friendly and welcoming. Will be back!!!

This is a beautiful property. The restaurant had amazing food! The bar had a lot of drink options. Now to talk about the room- WOW, just WOW! We had a 2 bedroom suite and it was absolutely beautiful. Gorgeous view, and had everything you would need. We had 6 adults and a baby and this room was perfect for our Atlanta visit.

Decent property. Close to the Aquarium. Lots of space in suite but could be utilized better. Some street noise. Friendly professional staff but stingy with towels for some reason. Some websites suggest there is a self-parking option but appeared to be entirely valet. Overall recommended.

Rooms were spacious, updated and comfortable. Staff were very helpful, friendly and accommodating. Property within walking distance to aquarium, park and Mercedes stadium. I would return!

It's locations

The valet attendant was friendly and so helpful! We checked in with Marc and he was fabulous! We enjoyed some college football banter about our favorite teams! We was very helpful and treated us so great as we were there celebrating our birthdays! We checked out this morning and the lady who assisted us was fantastic as well! Didn’t get her name but I do remember her name tag said manager! We had a great stay!!

Great accommodations, excellent location, with easy access to surrounding entertainment.

It was a 10/10 stay from the moment we pulled up to valet from the time we checked out. The lady at the front desk was so sweet when we checked in and the food at the restaurant there was AMAZING. The room was so spacious, very clean and amazing view

Very responsive staff .. my son has a lot of allergies and the chef at the restaurant personally took care of his meal… The twelve collection staff was amazing… professional… beautiful rooms … spacious the kitchen was 10/10 … Family of 7

Overall the stay was good. Room was everything you could’ve hoped for. Most things worked out except for a couple. The room itself beautiful Spacious, lots of cool stuff as a bonus. But first thing I saw was that the ice maker did not work. It would dispense one or 2 thing of ice and that’s it. After the first night. I noticed after we left around 10 and came back around 1. That house keeping had not come. That’s when I realized I had to click the button to have them come in. So I went to click it and it didn’t work because it was smashed in. Again didn’t see it to be a problem. I had an appointment at 3 and while there after the front agent La’marcus (who did an absolutely amazing job because I didn’t not know that I could not use tap so while my card wasn’t working he took his time and never treated me lesser) told me he connected my account to the room (so I can use the app for request and other features) it was not connected. Again I didn’t see it as a problem. I called the hotel around 3:30 and let the agent know about the button and if she could have them come and clean as soon as possible. I also asked if there was a way for her to attach my rewards number to the room (due to me knowing that it’s possible from other trips) she said I’d have to wait until I come back in. I got back to my room around 5:50/6pm and it was exactly the same. They came at 7:30 when I was sleep and asked if they can I told them in a half hour. When I came back at 1 the room still wasn’t clean

Very clean! stayed for 4 days and all good vibes .. and the staff are very kind .. Marc checked me in and he was so welcoming and kind! thank you to all the staff. definitely will be booking next time im in ATL

Room was spacious but lightning was not working and room condition was so old. Room has balcony but does not have chair or anything to sit on. Most unfortunate experience was smell. hallway and room smells so bad and made me feel sick. It was not like as it showed in the photo. Reception and valet parking person were lovely though.

This place was amazing will definitely go back

My name is Fallon Alexander, and my family and I (party of 5: myself, my husband, our two children aged 13 and 5, and my mother) recently stayed at Twelve Downtown, Autograph Collection, from July 25 to July 27, 2025, in Room 1010. Unfortunately, our experience fell significantly below the standards expected of a Marriott Autograph Collection property, and I feel compelled to bring several issues to your attention for review and resolution. 1. Unexpected Valet-Only Parking Charges Upon arrival, we discovered that the only viable parking option was a mandatory valet at $40 per night—something that was not disclosed prior to arrival. We were told street parking was available but would run $45 nightly due to meter regulations. This lack of transparency set the tone for the rest of the stay. 2. Unstocked Room & Poor Guest Service After entering the room, I personally sprayed and wiped down surfaces with Lysol. The bathroom had no towels or washcloths, and it took over 15 minutes for staff to deliver them after I called down. That evening, we discovered the room also lacked basic toiletries like soap. We called again and were told someone would bring it up. When the staff member arrived, he insisted on entering the room to physically “swap” the soap—despite the fact that my 13-year-old daughter was already in the shower. I informed him of this, yet he continued to insist. While this could have been a policy issue, the tone came off as distrustful and uncomfortable. Eventually, he

Our AC was broken. We were offered another room, which we turned down for the night as it was already very late and we had a long dat of travel behind us. The next day, maintenance was supposed to work on it the next day. Upon entering our room, it was 72 degrees, however, the AC broke again that same night and we had to sleep again in a hot room. At one point the temp was 80 degrees.The hotel offered us 10,000 Bonvoy miles, however, I do not feel that makes up for the discomfort during our stay at a pretty expensive hotel

Great hotel!

My stay was amazing. The gentleman at the front desk was very welcoming and fast with the check in process. The valet attendant. Was super nice and sweet! I ate at their restaurant and the chef was sweet he checked up on me, the waitress she was so sweet and polite. I wish I have gotten everyone name. But a great experience all 10 across the board from ME!