Nice room layout. Hot tub was wonderful.

Emma and Raffi were wonderful in helping us check in and get settled! Very friendly and helpful people!

The rooms were clean and well accommodated. Close to Banff town centre, good clean storage for skiiers and snowboarders, amazing location for the price!

Housekeeping conservation measures need to be revisited.

No comment

This hotel is more like a hostel than a hotel. Although clean, it’s definitely worn down. Room was efficient, clean and quiet with a mini fridge. The hot tub was terrible. The water jets don’t work properly and it’s located right behind the front desk with only a glass wall separating them that doesn’t go to the roof so all conversations at the front desk can be heard. On the third day, they closed it as the water was no longer hot enough. There is an extreme lack of parking with only 23 stalls in the underground parade and a severe lack of street parking available. You cannot park out front as it’s prohibited and you are competing with local residents on the back streets. This would be a nightmare during the high season. The ski “lockers” are actually open slots lining the walls where a metal flap is locked across your skis… and is not very secure. An ambitious thief can definitely steal poles and with the right tools, the metal flaps or cords (used for snowboards) can be cut off. The hotel does provide the locks free of charge but I kept my skis in my vehicle

Quick service. Easy check-in/checkout processes. Healthful staff

The staff are courteous and helpful.

Underground car parking is not suitable for full-sized vehicles depending on the spot.

Great location for skiing

Lower the prices. Just because it's the holidays doesn't mean you have to make people pay more.

best price for what you get

It was a great stay

Good location

We stayed at Irwin's December 29th - 30th and had one of the 3rd floor rooms with a vaulted ceiling. So spacious. While dated, the room was very clean and well appointed. The only negative comment is either the doors or walls are thin. There was a man out in the hallway taking a phone call early in the morning , likley hoping to not wake his family, but rather waking everyone else in the rooms around him. I could tell you every word he said. So much for privacy.

Located in Banff downton this hotel is an amazing cozy and tidy place to stay. It offers great value for money. Staff is very helpfull and up to date concerning trips, things to do and navigation. Rooms are spacious and clean, sometimes a bit noisey but that was ok for me and didnt disturbed my sleep at night. Within walking distance you find a gas station and supermarket for your local needs. Acces to shops, sightseeing, bars, restaurants and busstops is within walking distance. The hotel offers a free bus ticket pass for exploring Banff wich is a great and thoughfull gesture to help you get around. (keep in mind this ticket is only valid for local routes, extra tickets for Lake Louise or Johnston Canyon need to be purchased seperately) The Hotel doesnt have a breakfast option but within a few minutes walking you will find plenty of options. I would stay here again!

The room had two chairs suitable for a table but no table. The photos for a superior room show more comfortable living room type chairs which is why we booked a superior room. The walls are paper thin so you can constantly hear doors slamming.

Amenties are not filled. No microwave in site.

Friendly Staff

Staff are awesome! Hotel is older and showing its age but decent. Cleaning staff could be a little more thorough before new guests arrive. Location is great. The attached restaurant has a good breakfast that can be purchased.