Prior to booking I called and verified the pool was open an would be available Jan. 3rd & 4th and that guests were welcome to join in the lobby. At arrival, pool was green, an the entire place filthy. I couldn't even see myself in the mirror of my room! Nasty toilet! I arrived very late after a long trip in the car during the resent snow storm. I stayed that night due to exhaustion, but immediately addressed the staff regarding these issues. I was immediately assured I would not be getting a refund and that I'd still have to pay for the 4 th regardless if I stay or not as it was too late to cancel. This place doesn't even get a whole star!