This is a lovely establishment that is run rather incompetently. I was meant to check out today at 11, but I had an expected and rather important work call with a UN body and requested an hour late check out time. First of all, good establishments have all pushed their check out time to 12. Second, I have never in all my experience staying in similar establishments been denied an hour-late check out time. And this was an emergency. When I talked to the hotel manager, she insisted that pushing the check out time by an hour was nearly impossible. However, and because she was 30 minutes late coming to see me, I was actually around when at least 3 sets of guests were checking out at 12. My check out experience actually ruined my day. And accommodating my needs would have only cost the hotel the time required to arrange to clean my room later than other rooms which were already vacated or vacated much earlier than mine. And it was evidently possible for other guests.

We needed respite and a day away to recharge and the hotel did just that. It is in a lovely setting and the staff were very helpful. We enjoyed a very nice evening meal and a lovely breakfast. Thank you to all concerned.

Stayed many times a superb Hotel

Horwood house Hotel, located right in the country, but a breath of fresh air - literally. A stone's throw from Milton Keynes and for me, excellent to stay in whilst on business. Definitely recommend, in fact I'll be doing that to a number of my business colleagues.

Great hotel in lovely setting

We had a lovely quiet bedroom at the end of a corridor. The only thing we could hear were sheep! Comfortable bed, powerful shower and clean room. Didn’t eat at the hotel so can’t comment on that. Pleasant atmosphere, good location and friendly staff. Would stay again when in this area.

Very helpful staff

Great place to stay.

What can I say, this place did not disappoint. It was so relaxing, grounds were beautiful. The amenities were on point, only laking air conditioning. I had my small hand fan with me so this was enough to cool me down. Room was slightly small but ok for 1 person.. I wanted to stay a further night tho they had no availability. I had a massage and facial, very enjoyable. Will visit again.

We stayed three nights and found the hotel clean and well maintained. The staff were helpful, particularly the restaurant staff who were excellent. Breakfast had a good selection as did the restaurant in the evenings.

Arrived early as attending a wedding at the venue. To be told there was a £20 charge to allow access to the room even though it was already available. This had not been mentioned in any previous correspondence or calls. The room was average at best and the hotel was very badly signed. The only directions given for the room was turn right at the end of the corridor, no mention of multiple flights of stairs or changes in direction to eventually find the room at the back end of nowhere. My wife has limited mobility and if we had been informed of the sprawling nature of the sight would have asked for a room nearer the reception area.

Good communal hotel facilities. Room was very very small and not well maintained. For example sink didnt drain, toilet didn't flush properly, shower pressure was not consistent. Safe was at floor level. Fan in room but no aircon. Spa was nice but pool edge was a bit scummy.

Very slow check in process with big queue. Only 2 receptionist @ reception

Very big hotel in that our room was quite far away from entrance. Weddings /parties all weekend so was busy but not noisy. Spacious bedroom. Clean. Good breakfast. Lovely choice of cocktails but a bit pricey. So was wine but then it's a hotel with not much nearby so was willing to pay. Lots of helpful staff. Dinner was great. Well kept grounds to walk around. Only thing I asked for - hair conditioner was unavailable.

I booked this trip as a special 25th Birthday gift for my daughter and told the hotel. My daughter was so upset, she said that she was treated so rudely and disinterestedly. The pool was murky, the spa facilities only fit about 4 people and the spa area was absolute crammed that you couldn’t enjoy it. I’m so upset by this. We have never had such an awful and disappointing experience and it was not cheap either!!

Perfect stay, they do everything right! Food excellent, facilities great, staff friendly and helpful. Look forward to staying again.

Absolutely Perfect! I know, that's a lot, so the headlines are: Location: stunning. Grounds and gardens beautifully maintained. Staff: Friendly, helpful, professional and engaging. Rooms/spaces: immaculately clean, well appointed and comfortable. Food: delicious and generous; I really appreciated the thoughtful vegetarian and vegan choices (the papardelle is delightful, oh, and the tiramisu...) Specific shout out for Dagmara in Harry's, she's just so good at what is an incredibly hard job. She's constantly scanning the restaurant to look for that customer trying to attract the attention of staff. She's friendly and personable. Answering customer questions and ensuring customer satisfaction - all with a professional persona and genuine interest in customers. Highly recommended, would love to return.

Only complaint no air conditioning in rooms!

A lovely venue with good facilities. The staff were really helpful and friendly. The standard rooms are small but well appointed.

Lovely clean hotel and amenities