Great service and clean.

The floors were dirty inside the room. First when we got in, our first room smelt like smoke, so my family got a different room. Limited space to eat. Beds were pretty tiny. Breakfast was not even a full breakfast, only a coffee section, muffins, and bars.

Worst hotel Ive ever been too! I wish i wouldve looked at the reviews before I came.its not like its a cheap hotel(at least not from where im from) 1)it is NOT in Chicago, thats a complete lie. It is 35 minutes away from Chicago. 2) it is SO dirty. They do not clean it. It smelled horrible when we walked in to the room. 3) they dont give you shampoo or any amenities . How cheap can they be to not even give out shampoo or soap. Ive never ever seen that from a hotel and ive stayed at way cheaper hotels. 4) they do not have breakfast. Thats another lie. Part of why we booked this was because they said they had breakfast included. What a joke. They have a table with coffee, a muffin, and oatmeal (no bowls for your oatmeal though). Mind you ive gotten full breakfast bars from cheaper places. 5) we talked to locals and the area around the hotel is not safe! They said car jackings and theft occurs alot.

Stayed in room 109. All surfaces were sticky, including tile floor. Shower curtain rod falling off the wall. Bathroom door could not be closed due to crooked doorframe. Breakfast included meant coffee & power bars. Would not stay there again. I expected more for $200/nite. Lots of other options in the area. Pick a different hotel.

Very poor "breakfast", just some snacks.

Jessica and Crystal has the best customer service , bedside manner. I told them id come back when needed Despite the distance Janice was very nice and understanding in check in.

Clean & quite

It is an okay area. There are restaurants like 1 miles away but not in walking distance. The traffic in Chicago is quite congested. So the taxi for 13 miles would take 1 hour. It would be expensive. The room does not have a working phone. The breakfast is just some snacks. There is no shampoo provided in the shower room. But you can ask for it.

It was very run down and smelled

Staff did not help with electrical room problem

It was not comfortable. I did not feel safe. So we checked out a day early. Also, the elevator was very very slow.

Floors, bathtub dirty, no shampoo nor soap in the room, towels didn't feel clean

Not shampoo nor soap in the room floors, bathtub dirty, towels didn't feel clean

It was very nice to have the kitchen in the room and the AC was blowing ice cole I loved it

Location of the property seems to be good but the maintenance and upkeep need to improve. Staff is helpful.

The hallways were filthy and had a bad smell. The carpet in the hallways were worn and damaged. The kitchen was outdated and the counter was stained.

It’s ok

It’s Ok l

The outlets were dangerous, floor was dirty, half the outlets didn’t work

Although the facility was quiet during the night and at least the shower worked (able to get hot water with water pressure), the staff was exceptionally rude, the elevator (when working) smelled like fish (we purchased air deodorizer and sprayed it each time we entered), the floors were somewhat sticky, much of the furniture was broken, the room smelled of cigarettes, and I had to "flip" the breaker in my room (IN THE DARK) without the front desk person even offering to assist (at least he told me where the breaker box was). Honestly, I'm glad I have experience with primitive camping, so not much bothers me. But, seriously, one of the worst places I've ever stayed.