Penilaian & Ulasan Keseluruhan Holiday Inn Express Hotel and Suites Kingsport by IHG

The two young gentlemen at the front desk went above and beyond! They were always friendly and helpful. The hotel is older but clean and spacious. The bed and pillows comfortable.

The room that I had was wonderful. The staff was excellent. Breakfast was excellent. Just one thing I paid for a 2 queen bed and sleeper sofa got it but the first day the room was cold the heat didn’t work told the staff about it, they just gave us extra blankets the first night the second night we got another room but this one was a king bed with a sleeper sofa. My credit card got charged for $360 instead of $394. The price for the second room. Other than the heat not working, everything else was excellent. I would stay there again.

When I purchased, I called ahead to find out if the pool was heated I was told it was 84° when I arrived. The thermometer said it was 68° but that was only inside the little filter not the pool. The pool was much colder too cold to swim, disappointed

Nice and clean, friendly service

Comfortable, relaxing, good breakfast

Immaculate

Excellent room size and beds, very clean, very convenient, the only thing missing was the streaming options with the television.

Great staff and breakfast! Will definitely stay when in the area again.

Had an issue with water dripping out of the ceiling in the bathroom from the room above. After trying several avenues to come to an amicable compromise on room charges, and after being told I didn’t notify the staff at check out (which was untrue!) I only received a $25 refund. I used to be a frequent customer but they lost me after the way I was treated on this occasion. I’ve noticed on prior stays you can hear when anyone flushes the toilet or uses the shower in the rooms around you as well. However, no big issues until this stay and I won’t return.

Hj

So neat and clean and the people so friendly.

The hotel was super clean! The staff was very friendly! We had 5 ladies and a toddler in one big room. It was very nice! Plenty of room for all of us.

I will come again on my next trip beautiful lovely staff person

They charged me a $250 incidental charge for 1 night because I booked through Expedia. I checked out Tues morning & my money still hasn’t been released. I paid less than that for my room. I stayed at a Hilton property the next two days, also booked through Expedia, and all they charge was $15/night for incidentals. I never saw anything on Expedia that said I would have to pay $250 deposit. That’s a lot of money to have to put out when I already paid for the room.

Friendly, helpful staff. Clean, comfortable room. Great breakfast (excellent biscuits and gravy).

Good

Margaret checked us in and provided professional, friendly guest services. We really appreciate that she offered us help rom the hotel pantry for our dinner.

Best place that we stayed on our vacation

Loved the front desk clerk.

Our family stays here when visiting relatives...every time!