I completed the pre-check-in on Friday, but it did not save any time during arrival on Saturday. When we arrived at 3:30 PM, there was a sign at the front desk indicating staff were away, but no return time was provided. Although a phone number was listed, we chose not to call. We waited about 20 minutes before someone returned to assist with check-in.
I was surprised there was no staff at the front desk so close to check-in time. Additionally, the pre-check-in process did not seem useful, as I had to fill out all the forms again upon arrival.
The room itself was okay. The pool and hot tub appeared well maintained. We did not see staff very often during our stay. The breakfast bar was average, offering typical options like cereal, bread, eggs, sausage, and pre-made pancakes, but no waffle or pancake maker.