Subject: Urgent Complaint – Bedbug Problem in My Room Dear [Hotel Name] Management, I am writing to formally complain about the unacceptable conditions in my room. During my stay, I was bitten by bedbugs at night, which made it impossible for me to sleep. This has caused me significant discomfort, and I am now concerned that I may need to see a doctor. This situation is extremely distressing and must be taken seriously. I kindly request an immediate investigation of the room, appropriate action to resolve the issue, and compensation for the inconvenience and potential medical costs. I expect your urgent response.

It was a nightmare to spend the night, the room was extremely smelly, stuffy and people were smoking like hell. So much of noise. The room was just miserable with unbearable smell. No chair nothing. Just bed. No toiletries, not even toilet paper. No water to drink. It was the worst experience of my life that I stayed in this hotel. We couldn't sleep whole night and we just rushed as early as possible in the morning. Worst experience ever, don't stay in such weird hotel.

All staff helpful

Like it

Hotel was lovely and good value for money . Staff were all very helpful and friendly. Rooms were clean and basic but that was all we needed and all the essentials were in the room . Thank you for a pleasant stay .

Appeared family friendly - saw a few families at the hotel. Had a twin room and smaller bed was a little hard (but some people may prefer that). Staff very friendly Lots of plug sockets to cater for all electrical needs. Not too far from shopping area and 2 different subway stations, with bus stops directly outside the hotel as well.

Unfortunately since I left on the still Not have received my deposit back called them a few times keep being told it should be pending this was nearly 2 and half weeks ago

Property is Very Convenient and safe Thank you

WE DIDNT STAY!!! Awful experience! We were seeing a show & booked this “cheap” option just to sleep the night instead of travelling home, instead we just travelled home We decided to check-in about 4pm on arrive the place we could describe was a hotspot for a lot of unsavoury characters After a short wait regarding our booking etc.. we we’re told on there system our booing was cancelled & there going to send us to there “Sister Hotel” reluctantly we went there & that place made my family & children uncomfortable so decided not to stay Awful experience very unprofessional & when asked by staff what was my complaint there simply couldn’t understand. We watched show & drove back home Hotel.com not being very responsive to help get a refund also how do there partner with a hotel like this I made the mistake of choosing cheap option & I got the exactly what I paid for Lesson learnt especially reading reviews!

Great place to stay. I have been before. Clean, friendly staff and has all the amenities. Free parking onsite as well

Good for the price but the walls must be thin so you can hear the conversations of people in the next room very easily.

The worst hotel have been in my entire life. I was so disappointed the first night. Was a disaster couldn’t have a shower in the shower area it stunk. The drainage from the shower area really was. Smelling. They moved us to a next room where an encountered Flies. . I had to go outside and get fly killer at 11 at night. The third night. We could not sleep 2.25 in the morning Somebody visited the room next-door and they talked till 430 in the morning. For sure, this is the worst hotel I have ever been to in my life . The pillars were so hard that they could not be slept on. There was no headboard absolutely dreadful.

We were sent to another hotel as our room was not ready. Most inconvenient.

The property was not clean. There was Gas smell on my landing. The floors of the room were so uneven that I hurt my ankle badly. The staff is quite rude.

Very clean

On arrival we were told that we will be accommodated to the 'sister hotel' on a different location as they were fully booked. Check in was absolutely chaotic. Sister hotel was brittania, which is known to be the worst hotel in the UK. We had the WORST night ever! The springs in the mattress were poking out, the room was in a loft on the top floor. We had two kids with us who kept on crying because the beds were actually hurting their backs. We asked the hotel for pillows when we arrived at 4pm and were promised that we will get them in the room when we come back. When we came to sleep there were no pillows, the ones in the room were more like pillow covers with no filling at all! Broken chair kept inside the room which was a hazard for my toddler! It nearly fell on him, thankfully I caught it in time. My husband kept insisting at the reception that we need pillows and he point blank refused. in the end we piled up towels to keep under our heads! The worst night we have ever spent in a hotel! NEVER EVER BOOK WITH THEM!

Its what we needed for the night, it was cheap and close to where we needed to go to. However: the receptionist at the first point was very curt with us When we tried to check in, we were informed that we were not staying there but somewhere completely different. She handed us an address card and told me to 'go there'. The place we went was better and quieter, the receptionists there were very friendly and helpful.

Very cheap London hotel, easy walk to town and station, free parking outside hotel. Clean small basic room, but worth what you pay.

Refused to take my only payment option i had for damage insurance, therefore wouldnt allow me to stay. Avoid!

This is one of the terrible hotels to stay in my opinion. see attached photos and videos 1. There was spiders in the room, see photo 2. There were flies in the room. 3. The lady in the reception didnt bother answering any questions rather was busy in her phone talking to someone all the time. 4. Room was nowhere near clean enough, including the carpet. 5. Kettle provided was not clean.