Excellent staff

luxurious and perfect

The staff and service is incredible. Each person takes incredible care to ensure your day is on track. It is hard to compare this level of thoughtfulness to any other resort in the world. The hotel is beautiful and its mangrove setting charming, but the people are what make it so worthwhile.

Personal amabilísimo. Muy buenas instalaciones, son más espectaculares las de Banyan

Top personal service, top facilities, top amenities. 10 out of 10! The Best hotel in Mexico!

Everything at the higestest standard! Very satisfied.

Absolutely exceptional hospitality and care. Truly from the entire team but especially Yvonne, one of the managers. Wonderful food and very engaging and kind executive chef.

El servicio del hotel, lo escénico de la propiedad; para ser un hotel de este nivel, se debería ver impecable en todas las áreas, en algunos edificios le falta pintura o por ejemplo la madera de las terrazas de las suites y la alberca, se ven descuidadas, eso se arregla con mantenimiento constante

Beautiful property. Wonderful staff. A very special place that combines luxury with tropical grounds and incredible people.

Probably one of the best vacations we’ve had for a long time. The staff were amazing attentive and very polite. Will definitely recommend the resort and looking forward to travelling there again next year.

The people here are what makes this place special

Lugar para relajarse unos días limpio buen servicio excelentes amenidades

An unreal experience. Highly recommend rooms 415 through 419 for secluded privacy. Wonderful suites, incredible architecture, furnishing and amenities. Service level is above any resort we have stayed at before. Every detail was impressive and wonderful. Pricey but worth every dollar.

Best customer service I have ever experienced anywhere.

Amazing place!!

Exceptional service, impressive suites, tranquility at its finest and delicious restaurants.

Absolutely amazing!

The staff and the property are one of the best, they get to know your needs and provide those without you asking.

Construction of the family swimming wand next door to a private beach

I loved everything about this property. The staff was always super friendly and helpful.