Lovely people very friendly helpful.. clean room good food

Secure parking

Everything was fine

I had a really bad experience. I chose this purely on cost but I expected more. The room was new and decorated nice but it was in like terrace house, walls so thin I could hear everything. Certainly not good for a couple if you want to do couple things. The room was hot and they just had a desk fan it’s 2025. I’m 14stone so not big and I couldn’t sit comfortably on the toilet it was so tight and a sink in the way. You had to put the kettle on the floor to plug it in. Felt like a cheap b&b at the seaside which I’m not knocking but this is meant to be a 3 star hotel. I can not recommend this to anyone.

Staff are friendly and helpful.

Excellent reception experience. The young lady was so very helpful and caring. I am 75 and she was so patient. The only downside is £1.90 for soda water. Most pubs charge 0 or a nominal amount. This is a hotel and there was the service of the water but the profit margin must be enormous and I admit to feeling exploited. However room was very nice as was WiFi. I would recommend and stay again

Great hotel in a great location. Quietly situated within easy walking distance of both the train station and city centre this hotel also offers onsite parking. Would definitely stay here again!!

The property was comfortable and in a good location

Very good service, clean room, staff were very good and breakfast very nice

Very nice room that was really clean and comfortable. The breakfast was excellent.

Charming and beautiful traditional hotel.

The property and service is to a good standard however I was charged £18 for parking for a 2 night stay as I had booked through Expedia which was not mentioned when booking through Expedia

Stayed for one night for a girls weekend away to go to Chelmsford's Music Festival. Hotel was in a great location with parking. We had a spacious room with great amenities & a lovely lunch in the bar! Would definitely stay here again!!

Went for a gig at the Racecourse. Nice central location, easy paid parking. We were in Annexe. Little road noise but overall really happy with the stay. Would stay again.

The staff were friendly and helpful. The breakfast was top drawer. The lift was unique!!! Its a kong time since I had to press and hold the button for the elevastor to move - loved it!!

Good location near the train station and good sized rooms. Bathrooms were newer and functional.

Convient location but too hot bed too small a bit run down ⁹

Very nice hotel. Room was spacious and had good amenities. The bathroom was roomy and had a separate bath and a shower. The a/c was really good on a hot day and the bed was comfortable.the breakfast was excellent with a wide range buffet options hot and cold and made to order food also included.

Booking site says parking on site but doesn't mention that its £7 per night unless you go right into small print. Every other hotel states chargeable parking on site. Check in, i felt as I use my hiking pack instead of a suitcase for a 1 night stay, I was looked at and spoken down too by the male receptionist. This was a shame as i was actually checking out the hotels in area to use for company stays and training days. He even asked if i knew about the on site parking charges, which shows that none regular guests know nothing about it. Room was small. The bathroom dangerous as the shower is 2 steps up from the floor. Steps and floor covered in slippy fake wood vinyl. The shower head was 50% blocked, leaked, and impossible to get a cold shower. It was hot or scolding. The bed was up against the wall on 2 sides, 1 side up against the loudest creaking staircase ive ever heard including my 30 years actually in the Hotel trade. The windows are old 1940s metal framed, single glazed that you couldnt leave open, even on the latch as there is nothing stopping other guests from getting out of there windows and just walk around the flat roof crawl boards and into your room. The only this the room had going for it was the hairdryer, iron, mini board, and room safe. Reception is meant to be 24/7 but checking out at 0730 and waiting 8 minutes at the desk, nobody came. Left through the back door and there was the receptionist, sitting outside drinking coffee. Will NOT use or recommend.

Great apartment - in its own block separate to the main hotel. Perfect for a girls trip away. Spacious and clean. Sleeps up to 6 with 3 double beds.