Wonderful guest service. Very nice welcome with tea service.

We had a very pleasant experience. Nice onsen. The staff was very kind.The kaiseki supper was good, but still perfectable.

Great place to stay in Kyoto.

Courteous staff

Amazing stay - highly recommend

This if the first Ryokan I have ever stayed in so I have nothing to compare my experience to besides one of the other hotels I stayed at while visiting Japan for the first time. With that in mind, I can definitely say that the Matsui Bekkan Hanakanzashi was my favorite stay by far. The entire experience was completely different from a normal hotel. The Japanese breakfasts each morning were an added bonus and this is coming from someone that is a little picky about what I eat (I did my best to be adventurous in Japan which is what I would also recommend to anyone visiting). The housekeeping and staff were amazingly nice and helpful. The place was very clean and besides having to get used to a different style of bed, I thought the stay was better than I could have expected. I don't know if other Ryokans are any better than the Matsui Bekkan Hanakanzashi but I can safely say that you won't be disappointed in your stay here. I would highly recommend this place and look forward to my next trip back so I can stay here again.

Excellent customer service

Very convenient location and quiet. The only downside is lack of hooks in the bathroom for the towels.

Lovely staff , comfortable futons, excellent breakfast and convenient location within walking distance to Nishiki market. Warm communal baths were great after a long day of walking. They even polished our shoes on arrival !

Had a great stay here. Staff was very polite and helpful. 5/5 overall

Stayed one night at this hotel for the Japanese experience and it was amazing. Booked with breakfast and dinner included. The food was spectacular and as a true Ryokan they offered hot baths for guests to relax in. The staff was very friendly and helpful. Would definitely recommend this experience.

This was our first stay at a Ryokan and it was a fabulous experience for us. Everything about our stay was wonderful, beginning with a warm and friendly greeting when we arrived to a fun send-off when we departed the next day. Everyone on staff was incredibly kind and patient with us as we quickly learned the nuances of staying at a Ryokan. The dinner and breakfast were both outstanding as was the service and our room and futon beds were impeccably clean and comfortable. We would stay there again in a heartbeat and highly recommend this wonderful accomodation to anyone seeking a fabulous Ryokan experience.

We had an excellent stay at the Matsui Bekkan. Rooms were clean and spacious. Staff could not have been more friendly or helpful. Breakfast every morning was a feast. We would highly recommend this hotel for folks looking for a foreigner-friendly traditional Japanese experience!

Property described as ryokan but was not as immersive or tranquil as I was hoping for. Breakfast was traditional and ok. Dinner might have been better as it was served in-room but we unfortunately did not get that included. Room amenities were nice. Although the property was a little dated, it was clean and well maintained. Do not book if you’re not a fan of “big lights”. Iykyk. Service was superb, everyone very friendly and accommodating.

Great Ryokan experience

아주 좋았습니다. 직원분들 완전 친절함.. 체크아웃할때 마지막까지 배웅해주는것도 너무 좋았음.

Amazing service Loved the culture

Service was very excellent and hospitable, ryokan was beautiful, and meals were well prepared and delicious. Small details were very thoughtful and appreciated.

The property was amazing! It was very traditional Japanese but also fully modern! The atmosphere was amazing, very peaceful and welcoming. LOVED the authentic room with tatami mats and robes. It was very spacious and comfortable. The hosts were very welcoming and friendly. I loved the traditional tea provided upon arrival. The included breakfast was delicious! Loved having use of the Sento in the basement. That felt amazing after walking all over Kyoto! Perfect, central location as well. Easy access to the train station, or for walking to the city center. Ubers and taxis were very easy to find as well.

This property was incredible! An awesome place to experience a traditional Japanese inn experience. Food was excellent for both breakfast and dinner, and the staff was super accommodating and made sure we were well taken care of - our stay was rainy, but they went out of their way to ensure we had umbrellas and helped us dry out our shoes after a wet day of sightseeing. Amazing hospitality and would gladly stay here again.