Propreté

We booked a junior suite and loved it. The room was luxurious

This was a great stop-over on our way through New Brunswick. It was clean and staff were pleasant. They could use a bigger space for their breakfast service. It was quite crowded around 7:30 am and a bit chaotic. If we had gone for 6:30 I’m sure it would have been fine. Great breakfast selection!

Comfortable beds and clean hotel. Wish the pool hours were longer. Kids wanted to swim before leaving so we waited for pool to open and left later.

mauvaise etat de tout tapis plein de tache manque de tout serviette café glace fonctionne plus et tout très laid a conseiller a personne

Clean

The bed and pillows were so comfortable. Room was clean and appealing. Just wish we could have stayed longer

Endroit parfait pour un arrêt. Bon déjeuner, la piscine avec la glissade était parfaite pour nos enfants entre 6 et 12 ans. Ville avec de beaux parcs, sécuritaire. Service et accueil A1. Nous recommandons l’endroit et nous y retournerons.

Hôtel très chouette en famille (grâce à la piscine). Les chambres sont spacieuses et le personnel très accueillant. Le petit déjeuner est bien mais la salle est vraiment exiguë…

Location off highway was good. Parking can be challenging as the lot fills quickly. A lot of kids running around as this hotel has a pool, but it did quiet down around 9:30pm.

Clean rooms, good service. Breakfast options were better.

Everything was nice

Great stay!

Good

I was very happy with everything. The only discomfort was the small area for breakfast for a fully booked hotel.

Couldn’t get a drive up room. Several floors up. Was told that hotel was full and that I “should have called directly bc 3rd party bookings only send the name of the guest.” There were multiple empty spots in front of drive up rooms late in evening and until we left in the morning

The front staff are courteous and attentive. Room was clean.

Everything was perfect

The Best Western Plus in Edmundston is a good hotel but the management is absolutely terrible. I stayed at this hotel a week ago. The night I arrived, the hotel was full, yet there was only one person at the front desk to take care of all of the guests’ needs. He didn’t have time to answer the phone and I had to wait a very long time for him to address my needs. (Unacceptable for a Best Western) The power went out for about an hour and a half. There was no emergency lighting in the stairwells and in the hallways, again poor management; it’s against the law and should be fixed. When I reached out to the manager to address my concerns he/she completely ignored me. In all the years I’ve been staying at hotels I’ve never felt compelled to write a negative review until now. I will never stay here again.

Arrived and had no power. Did make notes that we had a wheelchair at time of booking. We had to sit and wait for manager but fortunately power was restored after about 30 mins ( had not spoken to manager during this time). Pool was very small and very overcrowded. Our boys did not use pool as they couldn't with the overcrowding.