The hotel itself has a good structure; however, there are several service issues that need improvement. The location is quite difficult to access by car, as it is situated in the historic downtown area with very narrow streets, some of which are restricted to local traffic only. In addition, the parking area is located far from the hotel, which makes arrival and departure less convenient. Upon arrival, there was no one available to assist with luggage, and guests must carry their bags up steps in order to reach the elevator, which is not very practical. Room cleaning is only carried out until 12:00 pm, but this information is not clearly communicated to guests. As a result, our room was not cleaned during our stay. In addition, the hotel does not offer room service, which limits comfort, especially for a property that otherwise presents itself well. Another point that felt quite unpleasant was the checkout experience. Checkout time is at 11:00 am, and exactly at that time the lights in the common areas were turned off, which came across as unnecessarily rude. Overall, while the physical structure of the hotel is good, the level of service and guest experience should be improved to match it.

Quarto e café da manhã

Gute Lage, gutes Frühstück

Clean room, super friendly staff. In the middle of the historical center but quiet room. Hell to arrive by car; one must park some distance away. Just be aware

we enjoyed our stay . rooms very clean and big . staff very friendly

部屋は清潔です。 ソファベッドは、欠陥がありました。 朝食は普通ですが、サービスは良質でした。

A qualidade do Wi-Fi era péssima, o chuveiro ruim e a tomada ao lado da cama não funcionava. O café da manhã não tinha opções saudáveis e alguns hóspedes receberam tratamento preferencial.

Bed and pillows not comfortable. Good breakfast. Area not clean on exterior of hotel.

Kyllä, tuoreita vaihtoehtoja oli.

Clean updated rooms. Good location. Friendly staff.

We had a junior suite, and it was very comfortable. The room and hotel were completely quiet, something rare in Naples. The hotel's location was terrific. Every hotel employee was friendly, courteous, and helpful. This is an extremely well-run hotel, and it was a pleasure to stay here for five nights.

The hotel itself was nice and clean and staff was friendly. There was shopping close by with good deals. We bought a medium size luggage for €20. Continental breakfast was very good with a large variety. When everyone is trying to take a shower in the morning, hot water does run out which I heard it is common in these areas so I would have to take a shower at night or very early in the morning. I know Naples is known for their graffiti so I was not surprised with that, but I was surprised with the amount of trash in the area when we arrived by taxi, we found a pile of trash in front of the hotel. Which was cleaned up the next morning.

Location is very convenient, shopping, dinning, and for transportation. Breakfast is included, the room is clean and best Italian bedding and towels. Five stars serving, front desk staff are very helpful. I would definitely recommend the hotel.

Chambre très spacieuse et bien insonorisée. Ceci dit la chambre aurait pu être un peu mieux nettoyée. Personne accueillant. Petit déjeuner complet.

I didn’t like this hotel the breakfast was really poor even the room is to small no one help us with the luggage and it’s a lot of stairs

The room was clean and the beds were very good. The bathroom was very small and difficult to dry one's self in after a shower. The area was quiet and the drapes covered the windows sufficiently to block light.

Hotel staff were friendly! The room was very clean. Nearby food was delicious! We would definitely stay here again!

The hotel itself is very nice. The staff is super friendly and helpful. Walking up to the hotel from the outside can be a little disconcerting. If you are not used to big city life and the people that inhabit the big city it could be a little intimidating especially in the evening. That said, the staff is again, so very helpful.

Super location and very good service

Lovely room, very clean, friendly / helpful staff. Good breakfast. No complaints at all. Would definitely stay there again.