On arrival I found that I had neglected to ask for a ground floor room due to an issue using stairs at the moment. The receptionist kindly moved me immediately to a ground floor room with no issues at all. She was really helpful and understood the issue. The room was spacious and clean but due to the nature of my stay I didn't use any of the other facilities.

Great place to stay really kind staff

Staff friendly and very helpful, nothing was too much trouble

Clean rooms in an updated older hotel. My only complaint was the lack of air conditioning, as it was unusually hot when we visited. There was a small fan provided, but it did little to cool the room. We felt unsafe leaving the window open because we were on the ground level and it would have been easy for anyone to climb right into our room. The water pressure in the shower was fabulous. Staff was very friendly.

Lovely, calm, quiet hotel. Friendly staff; spotless room. Recommend!

For the most part this was a good hotel, our room was spotlessly clean, had an issue when we arrived with our first room, they were very accommodating and moved us to a new room (which I think was an upgrade). Was a decent stay with comfy beds etc, and decent amenities in the rooms. It does feel like it could do with a refurb though, looking tired in a few places. We didn’t use any of the restaurant facilities, but on the way out we were accused of racking up a bill in the restaurant. Which reception didn’t seem to believe was a mistake.

First impression was worn out star carpet but then walked on excellent carpet in corridors. Bedroom spacious and well equipped but chair with plain wooden seat not very comfotable. Bathroom very good but the 'stylish' basin taps handles are nearly round, making them difficult for older/weaker hands. No lift.

The service of the staff was excellent and car parking is free. However, the plug sockets next to the bed required moving the bedside tables, so if you want to use any electrical devices whilst in bed, you had to use the sockets across the room. The toilet positioned in the room were too close to the wall and the handles to open the windows were loose and call fall out anytime.

Reception staff excellent and helpful. Room spotless with nice view. The only thing missing was some heating in the bar area and dining area which may explain the lack of use

Nice room on the ground floor, although large window looked directly out onto a busy carpark, meaning everyone could see inside the room - perhaps some shades would help. Wi-Fi a bit iffy. Staff very nice and and meal in the evening was excellent.

Lovely stay

Giving 3 stars is being generous. I paid £195 a night for a 2 night stay without breakfast. Way, way too expensive for the quality on offer. On the plus side the hotel has pleasant staff. On the negative side I could write a long list. Tired decor everywhere, no air conditioning yet somehow still too hot, no ability to even shut the bathroom door (room 234) leave alone lock it. Smacks of utter complacency by Best Western. Only stay here if you have to....

Room was OK but facing car park, adjoining school and Ice Rink. so we didnt see best side of hotel to the rear. Web shows facilities include a pool, sauna etc but according to Hotel pool hasnt been in use for 8 or so years and booking didnt mention exactly what facilities were in use so we werent able to access anything so unable to comment. Hotel kept sending emails to persuade us to upgrade but as links didnt work we thought these were a scam. Overall - Hotel's messaging is unclear and needs to be improved . Wi fi access was intermittent and very patchy. Package didnt include breakfast which was an extra £18.95 PP - factor this in if needed although we cant say if just shy of £80 for 2 of us over 2 days would have been good value for money We used the restaurant for an evening meal once (in a 2 night stay) which apart from us was largely empty. Food OK but expensive with some dishes barely warm but others OK. Drinks prices high/very high. Staff were helpful and pleasant. Would we go again ? Probably unlikely to be honest.

Cleanliness; friendly & helpul staff

There are no many nearby restaurants of convenience groceries options.

Great place to stay, will definitely use again

Staff were brilliant for check in to bar service, dinner service then breakfast spot on 10/10

The bar well stocked beautiful pint of Guinness and very easy and safe parking

A great find. Fantastic Staff, nice room, comfortable bed, and great food.

Very pleasant place to stay.