Great property

Hotel felt like something from the 80’s with electronics in the room needed a serious upgrade. Felt £100/150 overpriced. The breakfast was really good.

This is a beautiful hotel in a wonderful location, it is spotlessly clean and staff are amazing. We have stayed here several times and always had a really great experience. Our most recent stay in May was sadly very different to the experiences we have had before and on this basis I am not sure we will return. During our previous stays, other guests have always been respectful and pleasant but during this stay the hotel felt more like a rowdy family all inclusive. We saw guests were using their hands to pick up items at the breakfast buffet, despite there being plenty of tongs available, we saw people taking glass bottles of water and napkins full of food out to the pool area (despite staff asking them not to), the mess left on and around tables during breakfast was utterly disgusting. At the pool, a loud man and his children spent most of one morning throwing balls to each other from one end of the pool to the other, preventing anyone else from swimming up and down, they were shouting to each other with no regard for others. People were putting towels out over sunbeds and then going for breakfast and not actually coming out to the pool for a couple of hours - I know this can be a problem in lots of hotels but we’d never experienced at Las Aguas before. One lady reserved seven sunbeds but her family didn’t come down to use them until mid morning. Staff look fed up and although it’s still gorgeous, just be warned thatthis hotel is no longer a peaceful, luxurious experience.

Ontbijt = super Personeel = vriendelijk, maar er is precies geen management Kan onderhoud gebruiken

Great hotel

Fine rom. Ok renhold. Noe slitt! Flott basseng område, veldig hyggelig betjening nydelig tak bar. Restaurantene er veldig dyre og ikke spesielt god mat. Gå heller ned til havnen og spis på nydelige restauranter. Beliggenheten er bra!

I booked this for the spa, soaking tub in room. However, both were dirty and the overall impression was this hotel is not well maintained and I did not feel ok using either. The staff was helpful and friendly and the only upside. This hotel is overpriced, food is bad and not clean. I want a refund.

Personeel is aardig, goed ontbijt, fijne sfeer!

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The hotel had just reopened after its winter closure—something we weren’t aware is common for many hotels in Ibiza—and unfortunately, it showed. Upon arrival, the property felt uncomfortably cold, with a broken door in the lobby and no functioning air conditioning in our room. The spa facilities were particularly disappointing. Cleanliness was below expectations, the hammam was not sufficiently heated, and the sauna only reached 70°C. I also booked a massage, but the treatment room was cold and the overall experience was average at best. On a more positive note, the food was a standout. Breakfast, the lobby restaurant, and the rooftop Peruvian restaurant were all excellent, offering high-quality dishes and a very enjoyable dining experience. Overall, while I believe the experience would likely be much better during the summer season, the hotel—especially the spa and common areas—requires significant improvements in maintenance, comfort, and service readiness.

We really loved this hotel and had a wonderful stay. As is standard, none of the outdoor pools are heated. A guest mentioned that they had been told the oval outdoor pool was heated, but during our stay (late March/early April) it definitely wasn’t — the pool area was empty, and it simply wasn’t warm enough outside for the sun to heat it naturally. Another guest let us know that children are allowed to use the indoor spa pools between 10am and 11am each day. We weren’t told this at check‑in, which was a shame as we missed a day of being able to enjoy this perk. The spa pools themselves are gorgeous though. Breakfast was lovely with a great mix of options for everyone. The location is beautiful — just a short stroll to the beach, with a play park on the way that our 4‑ and 5‑year‑olds absolutely loved. Staff were all very friendly and welcoming. The kids’ club was quite minimal when we arrived, with no schedule and just free play, but it was the very start of the season. On the day we left, we noticed they had put up a timetable, so it looks like it was just getting going. Overall, we had a very lovely stay and would happily return if we visit the area again.

Nice selections at breakfast. Very good staff. Welcoming, everybody spoke great English. Impressed

Pleased with hotel, comfortable rooms, cleaned daily. Good breakfast , pleasant outdoor seating. Service was efficient and friendly. Worth the money. Next to marina and nice walk into town. I would stay again.

Perfect location. A lot to like. Service slow at times. Would go again

Het is een fijn hotel, goede ligging, maar zeer verouderd, heeft dringend onderhoud nodig

Leider entsprach unser Aufenthalt nicht dem Standard, den man in dieser Kategorie erwarten würde. Das Personal war insgesamt sehr unfreundlich – eine Ausnahme bildeten lediglich die Mitarbeitenden an der Rezeption und die sehr freundliche junge Dame im Kids-Club, die sich wirklich bemüht hat. Unser Zimmer roch unangenehm streng, und das Badezimmer der Suite war deutlich verschmutzt: Die Badewanne hatte gelbe Flecken, und es lagen Haare herum, die offensichtlich nicht von uns stammten. Diese Mängel waren bereits bei der Ankunft sichtbar und wurden auch nach dem Reinigen nicht wirklich behoben. Schade, dass hier offenbar wenig Wert auf Sauberkeit und Instandhaltung gelegt wird – das trübt den Gesamteindruck erheblich.

Zimmer müffelt und trotz mehrfachen Beschwerden wurde es oberflächlich geputzt. Das Personal trifft wohl keine Schuld. Der Aircondition war und ist mit Schimmel befallen, das ist sehr ungesund! Für CHF 300 pro Nacht und einem 5 Sterne Hotel ist einfach mehr zu erwarten...

Le petit déjeuner était fantastique, le personnel très très avenant, gentil. Il y a deux types de chambres dans cet hôtel ! Ancienne et rénovée, ce qui est tout à fait différent au niveau du constat.

We chose this hotel as we wanted to treat ourselves to a five star hotel for our wedding anniversary. Unfortunately our room was in very poor condition and overlooked a noisy construction site. The shower screen didn't meet the floor so flooded the bathroom when used, the shower seat (accessible room) was mouldy, the WiFi was poor and two of the fancy light/curtain switches were broken. We couldn't use our balcony due to the noise and the only seat in the room was a stool so we had to sit on the bed all the time when we were in there. The staff were kind and sympathetic. Although our request to move rooms was not met, they did go out of their way to offer extra cleaning of the bathroom, complimentary drinks and a refund for one night of our six night stay. The public areas of the hotel are very lovely - both pools were nice to sit by. However, we won't be returning as it is not good value for money or a five star experience.

Sadly, my room had a funny, damp/musty smell. I couldn't get rid of it , and it meant that staying in the room was unpleasant. My bedding was dirty. It had lots of hairs and random things in it. Bits of dust, fluff, hairs and I saw two bugs which might very well explain why I have been bitten so much.