Penilaian & Ulasan Keseluruhan Victoria Golf Resort and Spa Managed by Accor

It was ideal for a quiet and relaxing break

Very good

We stay at Anantara properties whenever available. This was our first time visiting the Algarve and as usual, the Anantara made our holiday that much more awesome!!!

Pleasant hotel, particularly if the weather is good and sun bathing is your goal. In poor weather, problems arise as the indoor pool is chargeable at €25 p.p./ hr. The outdoor pool is heated. A car could be regarded as a must have to get out and about as the hotel is 3 miles out of town. Shuttle bus runs into Vilamoura 3 times per day A few minor maintenance issues with the room. Breakfasts were very good and the Rio restaurant excellent. Staff very efficient and welcoming. Overall we enjoyed our 4 nights there.

Tolles Hotel, sensationelle Lage direkt am Golfplatz.

A

Very nice place, but unfortunately the restaurant prices are very high and New Years parties very, very noisy.

Albergo splendido, camere spaziose ed arredate con stile, colazione superlativa

Excellent overall, staff great. Some building renovation work going on, but understandable as it is the closed season.

Nicholas was awesome during our stay, super helpful information and always willing to go above and beyond.

Very luxury hotel. Excellent service. Very big room with all amenities!!

Brilliant

It is lovely Hotel, but considering it is a "Relatively New Resort" we were expecting much better standards. Staff were friendly but, again normal service. Staff at the Reception should be a bit more professional and gentle when talking to Guests. specially on Sunday evening when I approached the reception, the Receptionist (Fabio) was a bit abrupt and did not even allowed me to finish my request, when he already say "NO" I particularly found the way that he spoke a bit out of tone. Bed linen and towels were not in good condition and the cleaning was ok but needs lots of improvement. I would prefer not to share pictures of bed linen, towels and cleaning as I hope we were just unlucky. The bathrobes and slippers were so beautiful and fluffy (Love them)

Wir haben uns sehr wohl gefühlt

The Anatara Vilamoura falls significantly short of its purported 5-star status. The disparity between the advertised luxury and the actual condition of the property is evident in many aspects. Coupled with inconsistent and inadequate service, this makes for a disappointing guest experience that does not justify this price point, particularly as a family. The property exhibits clear signs of wear and tear, with poorly maintained hallways, stained or strained furniture, and damaged fixtures. The cleanliness of guest rooms was inconsistent, and the overall ambience is removed from the luxury typically associated with a 5-star establishment. The presence of a construction right next door does not help the situation, as no extra effort seems to be made to clean the red dust from the balconies or chairs. Service levels are consistently unsatisfactory. Poolside attentiveness at the family pool is lacking, forcing guests to actively seek service rather than receiving proactive care. (to be fair to the staff present: there were just too few to cover the whole family pool area and do the towel service and man the pool restaurant, this is a management issue). On the plus side: The family pool is quite warm in temperature which is comfortable for children. There are enough chairs and umbrellas. The hotel's overall management appears lacking. There was no opportunity to provide feedback upon checkout, and the overall guest experience suggests a lack of attention to detail.

Great for children and staff really friendly.

Wow, we love it , great staff very clean Amazing view and very unique resort to relax .

Perfect place to stay

Governanca de pessima qualidade. Falta dev reposição de toalhas. Suite suja, Chuveiro entupido. Servico de manutencao deixou o serviço incompleto. Necessitei chamar o diretor do Hotel para mostrar as fotos da suite e do serviço inacabado. Lançaram despesa que nao era de ninha suite e nem ao menos verifivaram o nome e a assinatura diversa. Um verdadeiro transtorno. Inaceitavel.

Amazing food location and service