My family of 2 adults and 4 children stayed for 7 nights. The breakfast was mediocre, with little options and no fresh fruit options at all - except for bruised apples and bananas. Room service options were literally non-existent.
Parking was $5 daily in Richmond Hill/Markham area, while mostly other hotels innthearea including Delta was free parking.
Nobody cleans up your room until the 7th day apparently (as we inquired on the 5th day), and we had to keep asking for towels and garbage to be taken away.
Advertised that they have cribs, turns out only old dirty playpens that were not stored in a bag.
The rooms were borderline clean, outdated and far from looking like the photos online.
The showers were dirty, the fans made loud noises, carpets were stained, and one of the toilets in our 2 bedroom/2 bath was not working properly and we had to call maintenence twice, and it still had issues on the day we left.
There were other tenants smoking weed in their rooms, and it travelled to the hallways. Lack of security, and easy to go in and out of the hotel.
The gym was small with limited equipment, the pool was outdated and the laundry machines had multiple issues - we had to dry 4 hours for our load.
We checked for bed bugs - luckily none. However, we all had bad sinus allergies and itchy skin the entire stay. The water was hard and air circulation was horrible - our baby had hives and was uncomfortable anytime he spent too long in the room. Won't book again!
