Very impressed with the hotel. Great location, minutes away from the main square and a lot of business/restaurant around. The room is very clean. It has all the necessary equipment, particularly a space heater, which is very necessary for the cold night. The people work there are super friendly and helpful. I bought some food back to the hotel. They lended me some bowls for eating the food. I had to leave in the morning to catch a bus. They know I won’t have time to eat breakfast, so they prepared me a boxed lunch. I would definitely say the service here is better than majority of hotels I have been to.

Hôtel très bien, bien situé, propre et central. Idéal pour un passage à Puno

El hotel tiene una excelente ubicación, cerca de tiendas y restaurantes, y está a pocos pasos de la plaza principal de Puno. El personal fue atento y servicial, tanto a la llegada como a la salida. La habitación era cómoda, con una cama excelente, y la ducha estaba muy bien. El desayuno también fue muy bueno

Szuper segítőkész személyzet. Csak így tovább!

Location is great and staff were very helpful.

Extremely friendly and helpful staff. Clean and comfortable room and within walking distance of everything. Would definitely recommend this hotel

Lovely staff and a great room

La chambre était très bien très propres, mais ce qui a le plus retenu mon attention, c'est la gentillesse du personnel, je suis arrivé avec une voiture et comme il n'y avait pas de stationnement un gentil messieurs et venu avec moi dans ma voiture pour me montrer ou me stationner.. il avait un parapluie pour le retour a l'hôtel a pied, le resto très bien aussi

Amazing hotel, great location, very clean, we have hot water and heat! So great full with the staff. We will definitely return.

Un grand merci pour votre accueil et votre gentillesse. Tout le personnel est vraiment formidable. Encore merci pour le jus d’orange à mon départ. Bonne continuation à vous.

Clean room, staff, location

The room was clean, staff were warm, welcoming and helpful, and the breakfast was pretty good.

The room was adequate and the hotel was centrally located with easy access to the main square. Breakfast was a modest buffet beginning at 6 AM with an option to special order. Some fruit was available, which was good. The staff was fantastic and very helpful. However, it was extremely loud outside. People congregated outside the hotel at all hours of the night and were very loud.

Excellent service. Stocked included minibar! Nice breakfast! Great stay!

Good options for breakfast, staff were helpful and friendly (helped us book taxis, etc), bed was huge and comfortable. Blackout blinds helped us sleep. Fridge in the bedroom was useful, and shower was nice and hot. Walking distance to the square was a positive too

Todo muy bien

Quarto limpo. Equipe atenciosa. Café da manhã razoável.

I found that the staff were very kind and helpful.

Stort og fint værelse. Meget venligt personale. Vi havde bl.a. brug for en læge pga mistanke om lungebetændelse pga hoste. Han kom hurtigt og med alskens apparatur (kunne heldigvis fortælle det blot var forkølelse). Efterfølgende spurgte personalet flere gange meget empatisk, om jeg var ok. Kom også hurtigt med to enkeltdyner i stedet for en stor dobbeltdyne, da vi spurgte om det. Vi boede på 4. sal, og havde altid dejligt varmt vand i bruseren. Morgenmaden var fin, selvom jeg pga af højderne næsten ingen appetit havde. Man kunne på bestilling få diverse varmt samt friskpressede juicer uden ekstra beregning. Hotellet ligger meget tæt på både gågade, katedralen og en anden stor plads. Virkelig godt af et trestjernet hotel at være.

The hotel is in a great location. Nice spacious rooms and bathroom. Clean. But the best thing is the staff. Super helpful and go above and beyond. The atm opp the hotel took my debit card and the staff did everything they cpuld to help me retrieve it. Thank you!