I requested a ground or first floor room as I have mobility problems. They emailed me and said they had a ground floor room, but it was an upgrade from what I had booked, therefore I needed to pay another £20.00 per night. I think this was absorbitant, as it didn’t look like the hotel was fully booked. Surely they accommodate disabled people all the time, or is it just a way of getting extra money. The site I booked through didn’t give me the option to say I was disabled, so I think these booking sites need to have a look at that part of the booking process.