The night shift reception was not impressive! Someone who could not possibly put a smile on let alone being helpful. Location was decent and hotel was relatively clean given it's age. Did not have the breakfast there so cant comment on that. Bedding could also be a lot better for a 4-starred hotel

Great stay, Wonderful room.

Hotel room a delight to stay in . Receptionist staff helpful and friendly as were breakfast dining room staff.

Lovely room, good thick curtains & towels, all nicely decorated. Good choices at breakfast. The staff were friendly & helpful. Plenty of parking. Good location - 10 min walk to City Walls & 20 mins to centre of York. Overall, a great stay & we would definitely stay there again.

Great room, large bathroom, nice location with reasonable walking distance of the train station and the old York City and Walls

Everything was perfect. I visited for a friends 70th.

The staff were helpful and kind. The server at dinner was very informative about our tasting meal and the wine pairings. The carpet

Very helpful staff. Interesting room with shower and full bathtub on upper floor with staircase in the room.

Great weather as well. Good locality, nice quiet room with lashings of hot water.

There was no water throughout our stay which was very inconvenient

Staff were very good and friendly with our baby. Good range for breakfast. Room was a bit grubby with hairs in bath, mucky window sills, and a stained bed throw. Very noisy until 11pm due to a wedding in the venue.

Great location, spacious room and lovely food and wine. It was a return trip for us - our favourite place to stay in York.

Chose the laurent perriier suite. Was truly outstanding

Good place to stay

Great staff

Not far from town centre maybe 10-15 min walk. Local shops nearby

Good looking and well maintained property. Good sized room nicely decorated and clean. Super friendly staff.

Superb stay in one of the suits. Staff great too. Will return.

We usually stay here when we visit York The hotel is in a great location. It's a five minute walk into town and it has a good carpark at the back. The breakfasts are not what they once were but with all the choice in York, it's no problem.

Beautiful hotel in a beautiful city