Chris
Rakan dan Keluarga Percutian Keluarga
6.0
/10
Diulas 14 minggu yang lalu
Hotels.com verified review
It was very disappointing to find that food had stopped being served at 7pm. We arrived at 7.10pm and told no food was available but we could buy crisp etc. After a very long journey, this was obviously not adequate. Due to the location there was no other facility selling hot food nearby. The hotel closed its bar at 9pm which again was quite disappointing and the following morning the entrance to the area serving breakfast was locked. I contacted staff via a contact number available and was told the chef hadn’t turned up and they were concerned. I found out from another guest that they had been provided with a poor pre packed meal of cake and a drink, having been told that no hot breakfast was available on a Monday morning unless it was a bank holiday. This should have been highlighted at the time of us booking bed and breakfast. We were eventually offered a cooked breakfast but dues to the delay, opted for a bacon sandwich. All in all this was our fourth stay at this hotel and have to say that the standard of service fell well below of what we have received in the past.
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