Première fois à l’hôtel Neptuno et je suis complètement ravi de mon séjour. Hôtel hyper bien placé, chambre spacieuse et très confortable, propreté irréprochable, restauration excellente digne d’un grand restaurant avec un choix très raisonnable, et avec un personnel parfait à tous les niveaux, réception, femme de ménage, personnel au restaurant. En un mot : Excellent 👌 Je recommande vivement cet hôtel J’ai déjà réservé pour 2026 😜 Séjour du 1 au 15 août 2025

Lovely, friendly staff mostly, clean spaces. Note that’s it’s not actually “all inclusive” as there are certain basic drinks that they require you to pay for, eg a mojito or a red bull, which I found pretty strange. It’s actually a “mostly inclusive” but the service was good and the food was okay. Had many issues with the plug sockets in the room too, my phone wouldn’t charge besides the charger working elsewhere. Never an offer to move rooms or try to find a permanent solution so it became a bit frustrating throughout. I guess they did their best but it’s not somewhere I would stay again.

Angenehme Atmosphäre und gutes Essen, das Personal ist sehr freundlich.

Schönes Hotel in guter Lage mit sehr freundlichem Personal

Convenient to all amenities such as the Yumbo centre, the beach and the Dunes. Quiet hotel and friendly staff.

Very nice hotel, amazing location Breakfast very good Slight disappointment: the bathtub in the bathroom was a bit rusty and could see the work has been done to repair a hole in the bathtub but has not been done properly Mattress on the bed was over soft which can cause back pain Really appreciated the robes and sleepers in the bedroom and the big balcony

Buen servicio de camareros en el buffet de desayuno. Camas cómodas y limpieza óptima.

Dritter Aufenthalt im Neptuno. Im Juni weniger Gäste, daher ausreichend Liegen am Pool. Ja und das Hotel ist in die Jahre gekommen. Das Essen insbesondere am Abend hat sich sehr verschlechtert. Oftmals eher Kartinenqualität, eher fade, ohne Geschmack. Persönliche Meinung. Dessert besteht aus Kuchen und Puddings/Mousses. Keine Abwechslung. Salatbuffet stehts frisch. Zimmer 224 war mit einer knarzenden Matratze/Lattenrost bei jeder Bewegung eher schlafunoptimal.

Alles Toop

Literally across the street from Yumbo shopping center. Property in excellent condition. Not cheap, but in a great location and in great condition.

Overall good

The property was great, very clean and comfortable. Close to many outlets and easy to get a taxi from. Staff were really good. Drinks were very cheap. Really good deal for hotel.

Impeccable service & spotless rooms! 4/5 would stay again. Good blend of comfort.

Was in awful room but couldn't move on arrival or next day I was only offer a room swap once I had unpacked and would need to repack and wait for the room to be cleaned Rea

Another fantastic stay at Neptuno. It’s my hotel of choice when staying at Playa. The pool area is fantastic with a bar, sauna and steam room. The staff are friendly and will go out of their way to help you. I always was greeted with a smile, the food is delicious. I like the grill and the grill by the pool in the bar area. The room has all the facilities you will need. My only concerns were the water in the pool being murky and people dragging a chair across the floor at all times in the room above me. Other than that I had a lovely time and will be coming back. The hotel also backs onto the Yumbo.

I am a regular visitor to Gran Canaria but this was my first stay at the Neptuno. Although I knew it had a good reputation I was a bit wary about potential noise from the neighbouring Yumbo Centre. It turned out to be a non-issue. I had a lovely stay. The room was simple but comfortable and very clean, the public areas are attractive and the facilities good, including a gym and wellness area. Staying on a half board basis I found the selection at dinner pretty good, augmented by the nightly selections fresh from the grill. The staff were utterly delightful. I will happily stay there again.

Wonderful staff and nice location for exploring the town.

The staff was very friendly and helpful. In the evenings, the music from the nearby nightclubs could be clearly heard in the hotel room.

Friendly and helpful staff. Food was excellent. Very clean and comfortable rooms.

The breakfast lacked vegan items. The rooms were tired. The self check in did not work. The staff were kind and professional. The coffee was good and the soundproofing from the Yumbo was excellent.