We had a lovely week, no complaints whatsoever! All departments fully functional, excellent management team. Looking forward to returning soon.

Hotel is in a good location not far from Lord Street where all the bars, restaurants and shops are. Hotel is nice and clean. Check in was easy and let us check in early as our room was ready. Receptionist was very friendly. Room was spacious and clean with coffee, tea and biscuits provided. Beds were comfy. Bathroom was modern and clean. Provided with shampoo and conditioner in small bottles. Only gripe was, there was no shower gel provided? We didn’t eat here but had a few drinks and sat on the roof top bar as we had lovely weather. Car parking was great underneath the hotel. This was complimentary which was a bonus. Would definitely stay here again if we visit Southport again. Had a lovely overnight stay.

Bathroom could do with a deep clean but the stay was brilliant. Staff very welcoming, breakfast superb and bed incredibly comfortable. Big shout out to the air con in the room .... It actually works!!!!

The room was large and v clean. The air con was v good. Staff were lovely . Breakfast was basic but had everything u could have wanted although some things could have been refilled quicker.

Very clean room good breakfast good price

Good sized room and helpful staff but had expected more from upgrading my room- no coffee machine, fridge or water. Hospitality tray consisted of one biscuit, 4 sachets of coffee and 6 teabags but no sugar or milk. Breakfast was ok but very little choice for me personally as a vegan. Air conditioning in the room was a big plus.

Everything was good apart from the last night when the toilet started leaking and quite a lot of water was coming out and covering the bathroom floor. We reported it to staff and they dealt with it by putting lots of towels down, as it was late at night, but by morning they were soaking wet.

Great location on the waterfront in Southport. Easy access to all the local amenities. We were offered an upgraded room on the top floor with views across the water. Good sized room, well appointed and with a very comfortable kingsize bed. Underground parking was spacious and very convenient. Breakfast and other meals were good. A few more fruit options and cereals variety at breakfast would have been nice but otherwise everything was very satisfactory.

Wish I could of paid bar tap in 1 bill

A really pleasant stay. Standard room was larger and more luxurious and modern than expected. Perfect location, nice bar area and great amenaties. Breakfast was a little more basic than I would have expected but good all the same. Would definitely stay again.

On arrival we were allocated a room 526 on fifth floor however on checking room felt it was rather tired also some water ingress on windowsill where rain water had blown through. On request we changed room and allocated room 431 on floor below. Upon entering room there was a very strong smell of bleach from bathroom and similarly to last bedroom fixtures and fittings look tired and worn. Obviously attention needed to bring rooms up to acceptable standard. Worst of all we noticed remnants of human poo on the carpet at bottom of bed. So disgusted we demanded to check out immediately and had to deal with Expedia also hotel reception of which Sophie was very efficient and helpful. Sophie was very understanding and she appreciated having realised how disappointed we were overall having so looked forward to another stay at hotel our first since 2010.

Very good value for money.

Easy and quick check in. No remote control for TV, reception sorted that out with house keeping. Air conditioning didn't work and the window didn't open, one fan in room but was not enough to chill the room. Rooms was spacious and clean.

Very comfortable bedroom and clean only issue was very loud music due to wedding

We received an early check in which was very much appreciated. Interior decoration is lovely and it feels like a quality hotel. Great position. Lifts are a bit slow.

Reds a good

First time at this hotel & rate it very highly. Room was good size & clean. We had our dog with us & the room had a bed & bowls for him. They catered well for the dog in the dining room giving an allocated area to sit but still be part of main dining room. Staff were super. Highly recommend this hotel.

Great staff.

First time visiting and was delighted with accommodation and amenities provided. Room spotless and staff extremely helpful with any questions. Breakfast superb and couldn’t fault array of food (hot and cold) provided. Only disappointment was we didn’t have a lake view

It's fine. I wouldn't call it 4 star. Simply because the bathroom needs to be updated. The TV has no sports channels which is strange when The Open is being played down the street. Scottish open being played just hours north of us. For 4 stars I don't expect to shower in a tub unless I requested to.