Hôtel incroyable de par sa taille, son histoire et des services proposés. On pourrait y passer une journée entière sans s’ennuyer. Le parc à l’intérieur de l’hôtel est magnifique. Malheureusement nous n’avons pas eu accès au petit déjeuner japonais, mais l’occidental était très bon, le service était impeccable, sauf à l’accueil où nous avions déposé nos bagages pour la journée, au retour nous avons été gentillement été envoyés sur le côté sans nous expliquer que c’était en fait au niveau inférieur.

Room was amazing. The old architecture with modern amenities was great. The onsen was beautiful. The hotel itself and the area around the hotel, including the gardens were stunning and fun to explore. A perfect oasis, I wish we could have stayed longer. Some lovely shops and restaurants within walking distance. The free shuttle up the hill to the train station was appreciated, although the walk down to the hotel is worth doing. Stop at Naraya cafe as well!

Quality hotel

スタッフの対応が素晴らしい。

スタッフが最高に良かったです

Rooms were beautiful, large and clean. Every attention to detail was purposeful. The onsen was truly an amazing experience. I highly recommend The Fujiya Hotel!

Stayed here for one night on 1/27/26 and had a delightful stay. The Fujiya Hotel was expansive and had a lot of history and story. Our room was delightful as we stayed at the Forest Wing with a beautiful view. However, the beds were okay, just felt stiff and not as comfortable as expected. Since we chose the Forest Wing, the walk from the front desk to the room is a little bit far, but it’s okay. Their hotel is lovely to explore as they have a museum at the flower palace, a chapel, pool and then a garden right behind the main building. They offered complimentary amenities such as rest area that serves unlimited soft drinks and hot coffee. We did not use the onsen, however since the bathroom is supplied with hot water from the hot spring, I used my bathtub as a good way to relax in the water. All the staff was professional and kind and provided the utmost high quality guest service. Very friendly and are attentive to making sure their guests have a pleasant stay. The location was good to go see the open air museum. They provide complimentary van shuttle to take you from the hotel to the nearby train station. The difficulty I faced was since I didn’t had a Japanese phone number, I could not contact the hotel for a shuttle to come back when I arrived back at the train station. Instead, I used GO taxi app which was sufficient. Overall, if I were to come back to visit Hakone, I would stay more than 1 night here next time at the Fujiya Hotel and explore their other rooms.

「おかえりなさいませ」の言葉での出迎え、大変嬉しく感じました。なかなか宿泊できるホテルではありませんが、以前に利用した状況なども踏まえ、あたたかいもてなしに感激いたしました。

初めての宿泊でしたが、素敵なお部屋と心地良い接客で素晴らしい時間を過ごすことができました。

Tudo limpo sensacional

The hotel is kept well. The service was brilliant.

El hotel está impecable, las habitaciones super grandes y bonitas, con vista al bosque, el restaurante espectacular, la comida y servicio ni que decir, 10/10, recomendable, limpio, bonito, sin duda regresaría!

素晴らしいホテルでした

Yes

Clean room, great staff,

Excellent service. I forgot my bag on the train, and when I arrived, they immediately picked up the phone, handled the situation, and arranged for us to get the bag back the very next day. I’ve never experienced service like this before — truly fantastic. Dinner was wonderful as well: beautifully prepared, cozy, and served with great attention to detail. The garden view was stunning, and being able to take an evening stroll there after dinner felt very luxurious — a truly classic Japanese experience. The hotel itself was a big positive surprise. Everyone was incredibly friendly and service-minded. Absolutely a 10/10 experience.

The staffs are very friendly. They have foreign staffs for western visitors. The hotel is very clean. I like their onsen, clean and quiet.

I loved it

하코네를 또 가고 싶다는 다짐을 갖게 한 호텔입니다 객실,조식,직원,조경 등 하나하나 훌륭합니다

Fantastic!