Excelente personal y lugar

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The most helpful stuff in this hotel. Made us feel very comfortable all the time

The hotel staff here were so helpful. They went over what not to miss in Florence which takes extra time, so we highly appreciated this. We discovered that our apartment was inside of an ancient coliseum. So much history! They greeted us with a cold drink and it was so refreshing on a very hot day. In the morning, they had coffees and pastries available which was unexpected. Thank you so much! A wonderful stay!

The staff are very polite and helpful. The hotel's location is excellent.

The hotel was very clean and amazing location! Parking is $30 and staff didn’t speak English. The apt was offsite but once we figured out gate - had a great stay!

Very helpful staff! Comfortable and clean room and great location!

The staff were wonderful and so very helpful with our experience. Definitely recommend!

Love the location and the helpful staff! We will come back for sure

What a delightful stay. The owners and staff take such pride and delight in their city and are quick to offer advice on places to visit. The location makes most destinations walkable. Their advice on restaurants was spot on! The only downfall was no elevator, but with the history of the building, it is understandable. We can’t wait to return. Highly recommend Hotel Santa Croce.

The annex where is stayed was extremely small and not at all represented in the pictures of the hotel. This was quite misleading. Otherwise was staff was helpful and was cleaned and done up well.

No comment

Completamente equipada

This hotel has an amazing location right in the center of Florence. Lots of restaurants and shopping in the walking distance. The owners Mario and Gabriel truly know how to welcome their guests! they are so friendly and helpful. We can tell they really cared about our experience. Even though we arrived early before regular check in time, our room was ready for us as they reached out beforehand to inquire about our time of arrival. They gave us all kinds of useful information about the area, dining options, as well as some historical information about the surrounding buildings. They helped us move our luggage up the stairs, too. There is water for purchase in the lobby any time you need it. Morning time could get a little crowded on the main floor, so they actually accommodated us having breakfast in our room one morning and brought up trays with food and coffee. Someone was always around to help us with questions or order a taxi. The hotel has a front door code, so it feels very safe. Overall, really wonderful experience and I highly recommend their hotel!

Utrolig hyggelig betjening. Fikk god informasjon om byen.

Good room in a great location.

appartement propre, cuisine fonctionnelle, climatisation efficace (un peu bruyante). Gérants attentionnés

Amazing staff! Very friendly, and they sat down with us to give us an overview of the city and guide us around the area. The room was as expected and it was a good stay overall.

The hotel was clean and well located with walking distance to the main attractions I was looking for. The staff was kind and informative.

Localidade e atendimento dos staffs