We are a couple from Canada! The hotel location is fantastic, breakfast is the best, so much verities! My only downside was I had to cut short with my stay because of my partner’s medical emergency! We were planning to stay for a week, we actually did 3 nights there! I was hoping I could get partial refund back, 2 days before we checked out, we went to the front desk to let them know my plan was changed, hope partial refund, but they claimed it was booked through Expedia, we had to contact them! And I did! Expedia responded me that no worries and they would contact the hotel! Then no results! After I contacted Expedia again, they said it was hotel’s policy and they couldn’t do anything for that! For that reason, I am little bit disappointed even I like everything else about the hotel! Hotel does have cancellation policy and they should be able to give partial refund!