Personnel très aimable et disponible, chambre agréable avec petite terrasse, une très bonne adresse londonienne

The staff are lovely, the location is great and it’s good value. It’s a lovely place to stay, our only negative is that the pillows and bed were not very comfortable. The bed felt like two beds pushed together so there was a hard ridge in the middle.

Staff was extremely helpful when I had a work emergency.

The staff were very welcoming and courteous. The hotel itself was very clean and being so close to a tube station and the Natural History museum is a big bonus. Our room was very clean, although the only comment to have about the experience was I wis there was more milk and sugar in the rooms as you quickly run out with a single drink and there weren’t any sugars or sweeteners in ours. Otherwise great for our short stay and would come again.

Room was amazing! Beds are comfy. We had a great stay! Thank you very much

Small lock the front person was very friendly and helpful helping us with our luggage to pouring our wine. The sitting room out front was a perfect place to gather.

Staff very helpful and friendly, the bed was excellent and a great nights sleep. Great location for buses and sights. Only let down was lack of choice and care for the food served at breakfast, could do with more hot options e.g. mushrooms, tomatoes and porridge and a wider selection of bread, crumpets, pancakes etc.

Great value. Room was clean and staff was helpful.

Did t have breakfast so not answered this question. Overall study was good

Comfy bed, friendly staff, great location!

Nice room and friendly staff

we booked this hotel because we wanted to be closed to Royal Albert Hall to attend a concert. We paid a above average rate for this booking. Hotel itself was fine. Breakfast arrangement was hopeless. I am mindful about space but still this arrangement should have been lot better than what I have seen in 2 star budget hotel. Sorry utterly dissappointed.

The room was clean and the staff were very hospitable.

Lovely rooms, kind and friendly staff. Wonderful location. Excellent breakfast. We will be back!

Nice room, friendly staff and convenient location!

Lovely comfortable Town House stay for two nights. Room was well equipped and immaculately clean. Only issue is that they automatically charge a service charge on room rate which is the first time I have encountered this in London. It is discretionary but I stay most weeks, on business and feel the high costs of room rates should not have another charge on top. So beware

Offer a less expensive b’fast option …ie cold bfast

Great room, lovely hotel, friendly staff and super clean and fresh.

Clean and modern rooms

Hotel located in a historic building in South Kensington, a beautiful area a stone's throw from the Royal Albert Hall and the Natural History Museum, well served by public transport and very convenient for reaching both the airport and the city centre. It offers spacious rooms with large, very comfortable bathrooms. Great attention to detail and very friendly staff. However, the soundproofing is not great.