In addition to all the worry about my missed connecting flight and being stranded in Dubai and unable to arrive in time for my stay due to the war in the United Arab Emirates, the hotel showed no empathy for my situation and demanded a penalty payment.

👍👌

Staff were very friendly and keen to assist

Airport Shuttle super helpful and easy to find! Front desk staff very nice and informed. Pool on the rooftop was super cool!

Habitación amplia y limpia,buenas camas .el servicio de traslado al aeropuerto muy bueno

Tudo muito bom, equipe atenciosa e com ótimas amenidades!

Tudo

Sköna sängar, trevlig personal och god frukost.

Was only for a night after flying transatlantic, so I didn’t leave the hotel, but the room and staff were excellent, and very forgiving of my poor Spanish!

Todo muy bien

Eveything was perfect!

Habitación súper limpia y cómoda nada de ruido un descanso placentero

The hotel and room were spotless the bed was very comfortable and the temperature good. Breakfast is very good and with good variety

Café da manhã maravilhoso, equipe maravilhosa, apesar de longe do centro de Madri, foi bem fácil a locomoção

Café da manhã maravilhoso, equipe super atenciosa, só não conseguimos aproveitar bem o transfer free, poque não funciona ao domingos e feriados

Quiet room, friendly stuff, nice and free airport transport service !

Is very good service!

La habitación y el hotel estaban acorde a su cometido, y muy bien de precio

When booking the hotel it said 'airport transfers included ". Based on this i booked a nonrefundable room. 15 minutes later I receided an email that the transfer was never available on weekends. Expedia should have provided this information prior to booking the hotel, not after

room was pretty comfortable, staff were pretty attentive