The room was spacious, clean, quiet, and staff was friendly. I was however upset, when I booked the hotel I searched for parking included and pet friendly as I needed to bring my dog this trip. The hotel claimed in green lettering (to highlight) free valet parking (which we never received) but then I was instructed during our stay in the fine print it said self parking was available for $30 per day. Also, $30 per day for my dog.
I find it deceiving to advertise pet friendly and free valet parking (especially highlighted) and then hide costs in fine print. This is not good customer service in my opinion, it shouldn’t require that much effort to compare properties and prices before booking. At the very least placing a dollar sign beside the options that require extra payment would prompt someone do look deeper in fine print (as many hotels and other rentals already do) the two night stay cost an additional $120 I was not expecting.