I rarely leave negative reviews, but our one-night stay was extremely disappointing.
Check-in was officially at 4:00 p.m. We arrived at 3:32 p.m., just 28 minutes early, and were told that if we wanted to check in “early,” we would have to pay an additional €20. Meanwhile, around 15 other guests were waiting in the lobby as well. Instead of starting the check-in process a little earlier or checking guests in progressively, the receptionist waited until exactly 4:00 p.m. before beginning to check everyone in one by one. The result was a very long wait, making the arrival experience frustrating from the start.
Unfortunately, it got even worse the next morning. There was absolutely no water in our room—not a single drop. We couldn’t brush our teeth, wash our faces, take a shower, flush the toilet, or use the bathroom at all. For a hotel stay, having running water is a basic necessity, and this made the end of our stay incredibly inconvenient.
Overall, between the inflexible check-in policy and the complete lack of water the next morning, this was a very disappointing experience. I hope the hotel improves both its customer service and its maintenance because this is not the level of service guests should expect.