Great hotel.

Clean, well located and great breakfast. Swimming pool outdoor is a huge plus

This is a nice hotel with friendly/helpful staff however the infrastructure is getting a bit tired. A lot could/should be improved if the staff cleaning the rooms linked better to management/maintenance. How can a bed which is missing legs and rocks like a dingy be made up twice and know-one reports this problem? Likewise how can you clean a shower and fail to notice (and report) that the shower head holder is missing? The front desk staff tried to help but moving rooms twice in one week was not ideal The other real issue is that both the outside pool and roof seating area were closed for the duration of our stay - If a significant facility like a pool/roof terrace is closed please amend your entry online so customers are aware. More attention to detail and effort to identify faults and get them fixed!

Good

Gutes Hotel. Sehr gute Lage. Zimmer gut und sauber. Personal sehr freundlich. Nur das Frühstück war nicht so unser Ding… eher amerikanisch.

Malgré un personnel sympathique, cet hôtel ne vaut absolument pas les 4 étoiles indiquées. En effet, les prestations ne sont pas à la hauteur de ces 4 étoiles : problèmes de canalisations causant une odeur noseabonde dans le système sanitaire de l’hôtel, la douche de notre chambre ne marchait pas (eau brûlante ce qui peut être dangereux) dans notre arrivée dans la chambre, la piscine est salle malgré un pisciniste sympathique (sûrement un problème de filtre), sauna fermé. Pour conclure, l’hôtel a significativement besoin d’important travaux. La localisation idéale ne suffit pas (vu l’offre d’hôtels dans le même coin)

I ragazzi della reception sono stati davvero molto disponibili e gentili. Abbiamo fatto il check-out alle 4 di mattina senza aver prenotato un transfert per raggiungere l’aeroporto. Il signore alla reception quando ha visto che eravamo sprovvisti di un mezzo, ha provveduto a chiamare un loro taxi di fiducia che è arrivato in pochi minuti anticipandoci già quanto avremmo pagato, circa 35 euro ( la metà di quanto pagammo all’arrivo chiamandolo da soli). Nell’attesa ci hanno anche portato il caffè. L’alloggio è stato molto piacevole. Consiglio la struttura perché sono molto seri, disponibili e gentili. L’albergo si trova in zona ben fornita, a pochi minuti si raggiunge tranquillamente la fermata del tram e con una fermata si raggiunge il Grand Bazar mentre con 2/3 fermate si arriva a Sultanahmet.

While the staff were exceptional, our stay was disappointing. The AC did not work, wifi was only accessible from reception, the roof top pool was closed for maintenance, and our room leaked from a vent in the ceiling. We were disappointed after three weeks of fantastic hotels to conclude our vacation this way.

Ett av det de BÄSTA hotell jag bott på ❤️ Läge, pool, skick etc Kommer definitivt att komma tillbaks 👍🙏

Everything's perfect.

Hotel needs upgrade. Rooms are very old and outdated, carpet is dirty and stained. large selection of breakfast menu but taste is very average. I was disappointed with suhur plate during Ramadan, only a few slices of cheese and bread. However, staff are friendly and helpful. Very good location. close to shopping and metro.

Buena atención y amabilidad

Ok

Excellent buffet breakfast. Perfect convenient location. Metro access within 300m. Walkable to Grand Bazaar.

The location of the hotel was great, right near the metro and about a 7 min walk to the tram (there is a small upward incline). Emre was a great manager - always greeted you and had a smile on his face, the other two managers weren't as friendly and there was a language barrier with the man who brought the suitcases upstairs. Breakfast options were good and varied almost everyday. It would be better if the cleaning lady changed the sheets more often as we stayed for 8 nights and it was only changed twice and we had to ask for more toilet tissue twice as she hadn't topped it up but she was also nice.

Det är svårt att förstå sig på hur vissa hotell får sina stjärnor. Detta är i bästa fall ett 3-stjärnigt hotell. Rummet var ok, när man hade på AC:n luktade det cigarettrök i hela rummet. Frukosten var en besvikelse. Vi beställde väckning och de ringde fel tid, antagligen då personalens engelska var bristfällig. Det bästa var läget, gångavstånd till Bazaren. Området är trevligt, många butiker och restauranger. Poolen var ok.

Great location. Rooms need an upgrade

Wir haben uns sehr wohl gefühlt. Die Lage des Hotels ist perfekt. Würden wir wieder buchen. Alles war sehr gut erreichbar. Das einzige negative war das Taxi vom Hotel zum Flughafen. Bitte unbedingt darauf achten dass das Taxi Klimaanlage hat und Nichtraucher Fahrer ist. Die Rückfahrt war schrecklich. Wir haben uns auch nicht sicher gefühlt, uraltes, dreckiges Taxi. Hinfahrt zum Hotel war perfekt. Sauberes Taxi, Klima, tolle Musik, netter sehr guter Fahrer.

The staff were always friendly and super helpful. Location was good for touring the old town and shopping areas. Plenty of restatement nearby too. Loved being allure to hop on the metro around the corner to go anywhere. No hesitation in recommending this for your stay.

Wir waren zu dritt in diesem Hotel und es war wirklich super. Die Mitarbeiter an der Rezeption, das Housekeeping und die Restaurantmitarbeiter waren extrem freundlich und zuvorkommend. Das Hotel liegt in einem sehr belebtem Gebiet, wo man sehr viel zu Fuß erreichen kann. Zum Großen Basar, zur Galata Brücke und auch zu diversen Moscheen kann man laufen. Es gibt aber auch unweit vom Hotel eine Metrostation, wo man auch schnell überall hinkommt. Sollten wir nochmal nach Istanbul kommen, werden wir wieder dieses Hotel buchen. Das einzige, was schade ist, dass die Öffnungszeiten vom Pool auf dem Dach nur von 10-18 Uhr sind. Daher haben wir leider nicht einmal geschafft den Pool zu testen. Sonst war alles super.