8.8
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Daripada 954 ulasan
Kebersihan

9.0

Keselesaan Bilik

8.8

Perkhidmatan dan Kemudahan

9.0

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Ulasan Pelancong Holiday Inn Express & Suites NAPA VALLEY-AMERICAN CANYON by IHG, an IHG Hotel

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Ulasan teratas
John
8.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Key cards often didn’t register on door.
Shanae
icon-Rekreasi dengan Rakan
Rekreasi dengan Rakan
8.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Room bathroom needed a shower curtain . Also the bar in bathroom rail was rusty and the toilet paper holder was coming out wall. In room 323 . Staff was amazing but could not move rooms due to third party having to okay it .
Ana
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Muy bueno, limpio, tranquilo, desayuno incluido muy basto y diverso
Monica
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Location was too far from Napa. Confusing on the map. First room was not clean but when I complained in the morning they moved us to a better room. Towels were thin and many edges are shredded. Could do better with that part.
Cheryl
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Great place to stay.
Jessica
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Perjalanan Perniagaan
6.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Remote control was not working correctly, the top was loose were the batteries made contact. The bed was lumpy and bumpy, the breakfast juice container was not working but they did not offer alternates. The same grim in elevators on the floor when i came in at 10 pm was still there at breakfast and when i check out at 11. I did not see any doggy bags for a pet friendly place. The park is nice.
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Patricia
icon-Rakan dan Keluarga
Rakan dan Keluarga
10.0
/10
Diulas 15 minggu yang lalu

Hotels.com verified review

Our room had 2 queen sized beds and a pull out sofa bed. I was so impressed with how comfortable the sofa bed mattress was. The queen beds were amazingly soft and comfortable. It was the perfect room for 2 adults and 3 small kids. The breakfast spread was very nice with egg and cheese omelettes, pancakes and delicious tasting sausage and of course all of the standard cereals, bagels, toast, and coffee were there also. The pool was heated and clean and my kids really enjoyed swimming in it. And there was a very nice patio area near by with tables and chairs. It was the perfect place to have a few family members come and visit during our stay. The location is really nice as there is a Starbucks within walking distance and several other restaurants and a Walmart. The other great thing was a small park close by so my husband was able to take the kids there while I got ready in the morning. The only draw back was that they were very stingy with towels and I understand that this I part of being green but there were never quite enough towels for a family of five and even after requesting more and having someone "restock" the towels meant only putting 3 towels out.
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Scott
8.0
/10
Diulas 15 minggu yang lalu

Hotels.com verified review

Breakfast was late Wi-Fi, didn't work understaffed
ana
icon-Rakan dan Keluarga
Rakan dan Keluarga
10.0
/10
Diulas 17 minggu yang lalu

Hotels.com verified review

Todo muy bien 👍
Susan
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
8.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Breakfast was great, different choices every day, Room did not get cleaned up one day.
Michele
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Perjalanan Perniagaan
6.0
/10
Diulas 20 minggu yang lalu

Expedia Group verified review

The room was clean at check-in. However, their new door tag, reading "NOT READY YET." is misleading. It sounds like you are asking for a delay in room service. However, if you put it out at night it works as a DO NOT Disturb request. This was never explained. I put my out at night and did not get room servicing for 3 days until I figured out the system. After that, sometimes the room was serviced at 10 am, and sometimes as late as 5 pm.
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Fabiola
10.0
/10
Diulas 20 minggu yang lalu

Expedia Group verified review

The room next to us had loud music at 5:30 in the morning
Erika
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 21 minggu yang lalu

Expedia Group verified review

Location was perfect, staff was friendly and the rooms are nice and clean.
Angie
4.0
/10
Diulas 21 minggu yang lalu

Expedia Group verified review

Room was dirty. Otherwise it was fine.
scott
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 21 minggu yang lalu

Expedia Group verified review

It was all great!
Juan
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 22 minggu yang lalu

Expedia Group verified review

Staff was great. Rooms were clean and well furnished.
Michele
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 22 minggu yang lalu

Expedia Group verified review

As a solo traveler, I am always hoping the place I reserve isn’t a safe area. This was great! It’s a newer part of American Canyon. It has many shops you can walk to, a park in front of the hotel. This is my go to hotel now if I’m staying in the Napa Valley area easy freeway access to both Napa Valley, Sonoma Valley, only took an hour from SFO.
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Marcus
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 22 minggu yang lalu

Expedia Group verified review

Everything was great
Michael
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
10.0
/10
Diulas 23 minggu yang lalu

Expedia Group verified review

I walked in late at 11PM and someone was there ready for me at the desk with good service.
Martha
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 23 minggu yang lalu

Expedia Group verified review

It was absolutely amazing. Workers are very sweet and attentive. Would recommend 10/10. The breakfast is amazing and nutritious with a variety of options. Minor error, heater broken in room 125, but otherwise still my go to hotel in Napa.
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