Clean room, super kind staff

Muy bonito hotel y buena atención

At Hotel Casareyna, every element of the experience exceeded expectations, from the refined accommodations to the exceptional service and thoughtfully curated amenities. The Master Suite was exquisitely appointed, with every detail carefully considered to create a sense of understated luxury and comfort. The spa was a true highlight. Its team delivered impeccable service, and both the facial and massage that I received were deeply restorative, elevating the overall stay. Throughout the hotel, the staff consistently demonstrated warmth, professionalism, and an intuitive attentiveness that made every interaction feel personal and seamless. Dining at the hotel’s restaurant was an experience in itself. The staff’s knowledge and passion showed while they offered insightful explanations that enhanced the culinary journey. A visit to the Talavera shop added a cultural touch, where I found a beautifully crafted, piece to take home. The curated spa and dinner experience surpassed all expectations, blending relaxation and gastronomy into a memorable highlight. Omar was the perfect host. Ideally situated, the hotel provided easy access to nearby destinations such as Val'Quirico, Cholula, and Barrio del Artista, where we even discovered a charming hidden café with live music. This was an exceptional stay in every sense, and Hotel Casareyna will undoubtedly be my first choice whenever I return to Puebla.

Muy buena atencion y servicio. Habitacion muy limpia y cómoda. Los alimentos de gran calidad.

Muito receptiva

Excellent

Habitacion limpia pero el baño muy descuidado. Mi habitación estaba en el tercer piso y toda la noche se escuchaba una bomba de agua. Muy molesto

Esta cerca de la zona turística de Puebla, nos hospedamos ahí para asistir a un evento al Teatro Principal, solicité una habitación en primer piso pues mi mamá tiene movilidad limitada, no cuentan con ese servicio nos pusieron en segundo piso, hay que atravesar un patio, subir elevador, atravesar otro espacio muy amplio, no tuvieron ninguna consideración con esa situación y en el valet parking me sacaron un termo del carro que traía con café, el restaurante es bastante bueno.

Las instalaciones son muy lindas, habitaciones amplias, comida muy buena. El personal muy atento en todo momento. Servicio de SPA y alberca muy bueno

Pool was under construction but it was really nice.

部屋も広く綺麗でアメニティもしっかり、プールが最高です　小さな温水のプールもあり癒されました　立地もよい　また泊まりたい！

Personal agradable y muy centrico

good

Todo me quedó muy cerca y el personal muy amable El restaurante es excelente en todos los aspectos

Great location, staff, food! Would defenetely stay here again!

A unos cuantos pasos del centro de la ciudad y convenientemente ubicado frente al centro de convenciones

Habitación confortable y muy limpia, el personal te hace sentir como en casa,,,, un fin de semana hermoso

Had an excellent stay, enjoyed the morning expressos. Very comfortable bed and large beautiful room. Would definitely stay there again.

While this is a lovely hotel in a good location, the pool was not available for most of our stay. We chose this hotel largely based on it having a beautiful pool area, but this area was undergoing renovations during our stay. We were not advised of this beforehand (or we would have booked another hotel.) We complained to the hotel management, but they refused to provide any meaningful compensation to us. So, while the staff are very helpful, the hotel's management is not willing to make amends if the property amenities are non-functional.

Excelente opción para hospedarse en Puebla, ejemplo de limpieza y servicio.