I phoned to say I’d be arriving late. It was a very windy, snowy night and the only parking was far away from the door. I parked. Got to the front entrance and my one bag would stay fixed in the To I’d the other. The Velcro was cold and wet and not sticking. I was trying to open the entrance door and my bag would fall. The lady at the front desk just sat there. No hello or support at all. Then I was given a room on first floor. I was a little out of sorts but as a single woman I was scared to be on the floor, then I was also in the construction zone. They called Sunday morning to see if I wanted to change and I had to get going so I said it was ok. Then, Monday, I walked up to drilling and renovation noise. I’ve been to your hotel about 3 times and been very comfortable. This time, not happy with the customer service and care. It would have been nice for the lady to help but coming to get the door. I kept pushing it the wrong way and was very flustered and cold and winded out. Oh well.

Room was clean but the desk checked me into the wrong type of room wich was not what i reserved

This is one of the best hotels I've been to for the money. The property was very clean, the hot tub was nice and the free breakfast was very nice as well. I can't wait to stay again

we enjoyed the free breakfast

Nice breakfast

The rooftop hot tub was amazing. Sat there with minus 3 outside but sunny. Had my hat on did not feel cold at all and actually was burnt. We also used the treadmill and weights in the gym . Very accommodating staff . Highly recommend this hotel

Always our number one choice. It is currently under renovation and look forward to seeing the upgraded section.

We had a very comfortable stay before our travel day from YYC. Check in and out was smooth. The beds were great, the room was very ckean and we had a delicious breakfast. I will definitely stay here again.

Great place. Great restaurant. Friendly helpful staff. Easy parking.

Great hotel for air travel layovers as they have very reasonable parking rates. Was a little disappointed that the hot tub was not hot.

Everything was good except in the past we have alway got a coupon for complimentary breakfast or drink at their restaurant. This time the front desk would not give us a coupon??? When I asked why she said it was how I booked the room? I’ve always booked thro this app???

Highly recommend

This hotel is under renovations that we were unaware of. Lots of noise and construction. One operating elevator only that had us questioning its functioning we took stairs for every other trip despite being on the 4th floor. .

Property is well kept up and clean even though they are in the midst of a renovation. Eliptical machine is broken in the gym though

Great!

Here for a very short time. Bed was comfy.

Coffee maker is not working and hot water is not hot. Other service was ok. Shuttle bus was good too. Thanks

I had a great stay at the Acclaim Hotel in Calgary. Courteous customer service from the hotel staff and having access to the restaurant was a plus. The shuttle service from the hotel is reliable and the drivers were also hospitable. The room was nice and was refreshed regularly by housekeeping. I'd recommend this hotel to anyone visiting Calgary for the first time who wants to be close to the airport.

Nice clean room

Clean